Zoe Balfour

Experience

• 

  Old Badger Inn

  Feb 2012 - Jun 2016

  Bar Staff

  Working as part of a team in an award winning pub to ensure that all customers were satisfied with their visit. Duties extended beyond bar tending to include management roles such as stock checking, money handling and training of new staff to the high standards expected.Awareness of health and safety protocols that are required when work in a kitchen environment are essential for the role and it was important to ensure that all staff members were following the same protocols.

• 

  Starlight Children's Foundation - UK

  Jun 2012 - Jun 2012

  Work experience intern
• 

  Direct Online Services LTD

  Jul 2013 - Feb 2014

  Creative Assistant

  Responsible for assuring that all of the content for the business’s website was accurately and fluently written. This involved developing information guides and assembly instructions for many of the products marketed by the company in a way that was user friendly and accessible by all. Full responsibility for the social media websites including Facebook, Twitter and Pinterest which involved writing engaging blogs, daily updates, responding to customers’ queries and running quarterly competitions. Achieved a large increase in social media followers through successful promotion and advertising of the site and its products. This in turn led to an increase in products purchased, as well as successfully identifying a new target audience that could be accessed through social media. Show less

• 

  Intelligent Protection International Limited

  Apr 2016 - Sept 2016

  Analyst Intern

  Analyst responsible for the collation of opensource intelligence. The research and writing of travel risk reports including analysis of international sources to produce reports that are freely available for public use.Analytical work includes city specific risks such as health, security and terror related risks for business or general travelers. Work includes updating of the website (HTML5) during and post incident, such as the Nice, France terror attack or Turkey attempted Coup in June 2016. Show less

• 

  Cardiff Sport

  Sept 2016 - Jul 2017

  Recreational Assistant
• 

  Cardiff University / Prifysgol Caerdydd

  Sept 2016 - Nov 2016

  Employer Liaison Marketing Intern

  - Roles included responsibility for the marketing of the Autumn Science Careers fair- Responsible for contacting relevant staff members and arranging bulletins to go out to each School reminding students of the event. - Arrange suitable times to visit lectures and inform students of the upcoming fair- Responsible for promotion of other smaller events such as Panel Events with guest speakers and other careers fairs. - Use of excel spreadsheets and microsoft word to record and document who had been contacted and progress of attendance. Show less

• 

  DB Systems Ltd

  Aug 2017 - Sept 2017

  Events and logistics coordinator
• 

  OVO

  Sept 2017 - now

  • Responsibilities include the effective management of key debt prevention strategies, processes, analytics and MI which underpin the Collections operation • Expected to provide data and insight that supports decision making in credit risk and collections landscapes to improve business performance and customer outcomes.• Using SQL language via Big Query to extract data and make inferences on the business value or success of strategic workstreams. • Present data in a user friendly way within Tableau to present to key stakeholders.• Providing insight and recommendations to drive the department strategy to optimise revenue performance. • Assessing credit risk presented by potential and existing customers and tailoring customer journeys to align most closely with their credit risk.• Working with third-parties to improve credit check decision strategies, tracing solutions and customer risk profiling Show less

  • Senior Credit Risk Analyst

    Oct 2024 - now

  • Credit Risk Analyst

    Mar 2022 - Oct 2024

  • Strategy Technician

    Dec 2020 - Mar 2022

  • Payments Technician

    Aug 2020 - Dec 2020

  • Communications and Fundraising Executive secondment

    Oct 2019 - Aug 2020

  • Payments Technician

    Jun 2018 - Oct 2019

  • Customer Operations Administrator

    Sept 2017 - Jun 2018