Ebony Harris

Experience

• 

  Asurion

  Jun 2000 - now

  • Successful project delivery within our Customer Solutions, Product and Supply Chain organizations across various lines of business• Expertise in building partnerships with professionals at all levels for successful execution of change with a high level of complexity• Adaptable and transformational leader with proven ability to work independently • Managed a team of 100+ employees including frontline associates and Supervisors• Responsible for contractual obligations, performance management of operational goals• Provide guidance with employee development and career progression • Subject matter expert for multiple clients within our device protection portfolio • Managed a team of 15-20 employees handling incoming calls for device protection• Heavy involvement in hiring and facilitation of training

  • Sr Director, Operations

    May 2021 - now

  • Director Change Management

    Jun 2019 - May 2021

  • Project Manager

    Jun 2014 - Jun 2019

  • Operations Manager

    Mar 2005 - Jun 2014

  • Operations Supervisor

    Aug 2001 - Mar 2005

  • Customer Service Specialist

    Jun 2000 - Aug 2001