Susan Jerrell

Experience

• 

  Princess Cruises

  Jan 1993 - Jan 1998

  Admin Asst
• 

  Crystal Cruises

  Jan 1996 - Jan 1998

  Executive Assistant
• 

  Warner Bros. Studios

  Mar 1998 - Feb 2019

  • Support large volume, high-profile client deals by managing/tracking the contracts, gathering information to compile data for initial offers.• Generate product lists for clients with zero discrepancies prior to closing deals.• Saved money by cultivating vendor relations to optimize cost savings initiatives for on-site operational and off-site event services rendered.• Aide sales team by developing sales proposals and contracts.• Generate client retention by communicating and supporting client through timely issue resolution.• Reduce process lags by effectively managing an administrative assistant to ensure optimal productivity.• Aide senior leadership during executive decision-making process, generating daily reports to recommend corrective actions and improvements.• Coordinate full-cycle special event completion for clients and staff, including venue selection, budget control, proposal negotiations, meeting space, lodging accommodations, travel, film premiers and promotional events.• Proactively identify and solve complex problems that impact operations management and the business direction.• Elevate productivity initiatives, managing executive calendars, including tracking itinerary, scheduling appointments, coordinating meetings, executing travel arrangements, and managing internal/external communications.• Leverage internal data systems to analyze historical pricing structures and platforms for a 40K+ library that includes feature films, TV programs, series, and specials.• Exceed specific team goals and resolve issues, partnering with staff to share and implement customer service initiatives.• Strengthen operational efficiencies and traceability, developing organizational filing systems for confidential customer contracts, records, and reports.• Drive customer feedback to deliver information to management for corrective action. • Elevate customer satisfaction ratings, resolving issues for a speedy resolution. Show less • Automated document flow, accurately maintaining tracking and correspondence for agendas, itineraries, reports, and memos.• Suggested key operational changes to improve performance by extracting data from various reporting systems.• Automated the contact management system to ensure 100% client organization.• Provided top process quality control, eliminating downtime to maximize revenue.• Supported HR with recruitment, compensation, training and development, operations, benefits, employee relations and administration efforts.• Interfaced with cross-functional domestic and global departments, organizing meetings and completing tasks on time and under budget.• Screened all incoming candidate resumes and coordinated interviews with the recruitment department.• Automated office operations, managing client correspondence, record tracking, and data communications. • Executed on-time, under-budget project management on complex issues for senior leadership. • Saved time, spearheading special projects through effective emergency resolution. Show less

  • Executive Assistant III

    Mar 1998 - Feb 2019

  • Senior Administrative Assistant to the Senior Vice President of Human Resources, Worldwide Entertain

    Mar 1998 - Feb 2019
• 

  Dentsu Global Entertainment

  Jun 2019 - now

  Project Manager