Juan Amaya

Experience

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  Sutherland Global Services

  Nov 2015 - Feb 2016

  Agente del servicio de atención al cliente

  Asistir a los consumidores en base a sus requerimiento de activación de tarjetas, devolución de impuestos, pagos por nomina corporativa, entre otros.

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  DALUCA INTERNATIONAL

  Jan 2016 - Aug 2017

  Sales Executive

  Supply chain management. Manage a clients portfolio and develop international trade projects by offering to the market/industries different risk management solutions and services, allowing companies to safely work on international purchasing activities, international inspections, import processes, logistic operations, among others.

• 

  Consumer Sales Solutions, LLC

  Jul 2017 - Aug 2018

  Sales Supervisor

  Supervise and lead sales teams aiming to optimize sales and generate value in the energy and gas supply market by offering the services to corporate and residential clients located in United States (IL, NY, NJ, PA, OH, MD).

• 

  Better Business Solutions SAS

  Aug 2018 - Mar 2019

  Sales Executive Broker

  Manage a clients portfolio in the energy and gas supply market located in the United States (IL, NY, RI, PA, NJ, OH, MA). Responsible for executing sales strategies, budget control, building new agreements, among others. Able to do business with all the energy/gas suppliers, we were able to organize and successfully close negotiations between corporate/residential clients and the energy/gas suppliers.

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  Lean Solutions Group

  Mar 2019 - Mar 2020

  Logistics Coordinator

  Responsible for supporting logistics operations by monitoring and assisting all types of cargo throughout the United States, identifying its different time zones, states, and cities, interacting with customers and suppliers, applying a high level of professionalism, customer service, problem-solving, teamwork, proactivity among others.

• 

  TRADING+ LATAM

  Mar 2020 - Sept 2020

  Business Development Manager

  Responsible for designing, structuring, and developing profitable and sustainable foreign trade businesses for import companies in Latin America. Able to support customers with international market research to identify potential suppliers and/or customers. Additionally, implement strategies to minimize risks through international inspection, carry out negotiations of international Buy-Sell contracts, coordinate international logistics operations, provide support for the coordination of customs operations, among others. Show less

• 

  Lean Solutions Group

  Oct 2020 - now

  The Senior Operations Manager holds a pivotal role, guiding the operational direction for Operations Managers and clients to enhance the overall experience, boost productivity, and maintain service levels. In addition to demonstrating strong people leadership and fostering talent development, the Senior Manager is accountable for internal and external service teams, reporting directly to Branch Managers, General Manager, or Director of Operations. Managing PODs and account groups, the role involves addressing customer and staff experience, ensuring operational excellence, and driving cost avoidance and talent development aligned with business goals. The Senior Ops Manager spearheads an inclusive and diverse leadership structure, focusing on process improvement to reduce customer complaints and navigate organizational complexities. This approach extends to leveraging cross-functional business understanding to deliver high-level results across diverse accounts, contributing globally to problem-solving and resource optimization. Show less Manage a clients portfolio to develop corporate teams in the international logistics market. Perform vetting/recruitment processes to find the best suitable professional for the customers' teams. Actively coach, lead and design strategies to make sure the teams are continuously improving and generating value for the customers and the international logistics operations through excellent quality, best practices, and professional ethics. Support the development of official standardized documentation, reports, KPIs/PBIs. Design and execute action plans to successfully cover the customers' needs, and provide solutions to any challenges or situations within the teams and operations, among others. Show less

  • Senior Operations Manager - Global Forwarding Division

    Mar 2023 - now

  • Operations Manager - Global Forwarding Division

    Jan 2021 - now

  • Operations Assistant - Global Forwarding Division

    Oct 2020 - Jan 2021