Patricia Lambert

Experience

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  Cohens Fashion Optical

  Sept 1989 - Mar 1993

  Contact Lens Department Manager
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  Eye to Eye Vision

  Mar 1993 - Jan 1998

  Optical Sales
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  GVS/Cohens Fashion Optical

  Oct 2000 - May 2012

  Store Manager

  Supervise day to day operations of a high volume Optical retail storeRe-engineered operations in order to improve the quality of care given to patients and reduce overall costInput and maintain all patient records via electronic medical records systemResponsible for patient relations and providing outstanding customer serviceSchedule patient consultations and eye exams Assist with control of patient flowResponsible for troubleshooting patient issues/ inconveniences to ensure they are handled effectively Responsible for selling of eyewear and contact lensesResponsible for verification and submission of medical insurance and billing Reconcile receipts to ensure financial account accuracy Knowledge of medical related rules and regulations, for example, HIPAAMaintain and supervise the privacy and security of patient medical recordsManage employee schedulesIncreased overall sales profits, exceeding benchmarks by reaching goals as high as 30% above projectionCoach sales staff on selling techniques to improve volume of sales and revenue.Conduct employee trainings to enhance patient care, performance, increase efficiency and boost morale Show less

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  Cohen's Fashion Optical

  May 2012 - Mar 2016

  Director of Medical Services

  -Responsible for the day to day operation of a multiple location Medical/Vision Services Billing Department -Provide leadership, guidance, and organizational expertise to a staff of 10 billers and medical technicians. -Provide supervision and technical guidance to staff of an affiliated ophthalmology office -Responsible for the recruitment, hiring and training of staff.-Manage and oversee all aspects of medical billing department operations including but not limited to training of staff, patient care, data entry, insurance verification, analyzing patient records and scrutinizing the status of charges to ensure all are billed and collected appropriately and timely, payment reconciliation, site staffing and scheduling.-Ensure compliance of all aspects of quality assurance standards.-Provide monthly departmental reports to Executive Leadership.-Develop and implement new policies and procedures for department.-Perform additional management duties, as requested by the Executive Leadership Show less

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  SUNY Optometry

  Mar 2016 - now

  Clinic Manager

  -Responsible for day to day operations of the Ocular Disease Department.-Consult with Chief of Service to ensure patient and clinical is functioning appropriately.-Assist in the coordination of all fiscal operations for the department.-Handle all patient complaints.-Serve as primary liaison to referral sources.-Complete all training, interveiwing, and hiring of front desk personnel.-Assist in development of patient educational material.-Streamline front desk operations to increase efficiency in processing patients.-Monitor front desk compliance with established policies and procedures.-Monitor and enter all faculty and students clinic schedules.-Manage and organize supplies and equipment purchases for service.-Member of the Diversity & Inclusion Master Plan Committee which created the Diversity and Inclusion Master Plan for SUNY Optometry Show less