Rupesh Das

Experience

• 

  Wm Morrison Supermarkets Plc

  Jul 2009 - May 2015

  I was appointed to this role to open our new store in central Harrow. Initially I was involved in the recruitment and training of cafe colleagues along with the planning and organisation for the cafe opening. Following a successful launch I am now responsible for all aspects of the cafe operation which has an annual turnover in excess of £400,000 and a team of 15 colleagues. My responsibilities include:Financial - Maximising sales, minimising Waste, effective cost controls, including colleague wages.Operational – Customer service levels, company policy, Legalities, food safety, health & safety and securityPeople – Communication, schedules, appraisals, training, coaching & disciplinary issues Show less

  • Service Manager

    Dec 2012 - May 2015

  • Cafe Supervisor

    Jul 2012 - Dec 2012

  • Producer Supervisor

    Jul 2012 - Jul 2012

  • Administrative Assistant

    Mar 2011 - Jul 2012

  • Cafe Assistant

    May 2010 - Mar 2011

  • Deli Sales Assistant

    Jul 2009 - May 2010
• 

  Squire's Garden Centres

  Sept 2015 - Dec 2021

  Department Manager

  Managing this exceptionally busy restaurant with an annual turnover of £2.3 million. Using the colleagues and resources to create and attractive and friendly dining environment and achieving planned sales and profit targets. Key responsibilities include:Recruit, motivate and develop an effective customer service and catering team.Ensure the delivery of budgeted sales and cost targets, and sustained growthChampion customer service standards within the restaurantOptimise stock availability and control wastageEnsure that all company procedures including Health & Safety and Security are applied appropriately and fairly. Show less

• 

  Japan Centre

  Nov 2021 - Mar 2022

  General Store Manager

  Leading a team of 26 members, comprising 18 front of house and 8 back of house staff, to ensure the provision of an excellent restaurant service for guests. Key responsibilities include:Coordinate the daily front of house and back of house restaurant operations, including the opening and closing the restaurant. Facilitate all aspects of the business inclusive of accounts and stock take, liaise with various suppliers and products representatives.Manage labor budget and restaurant financials inclusive of daily cash up, banking, invoicing and weekly KPI. Ensure the delivery of superior customer service to maximise customer satisfaction, and respond to and resolve customer complaints. Review product quality, monitor stock levels and weekley orders. Organise the staff rota and weekly shift schedule, appraise staff performance and provide feedback. Train new and current employees on proper customer service practices, and implement updated policies and protocols. Ensure compliance with all sanitation, food hygiene and safety regulations to maintain a good reputation. Show less