Igor Ruschenko

Experience

• 

  Quipu GmbH

  Jan 2011 - now

  Effectively managed range of small and mid-sized FinTech projects by employing both traditional (such as rolling wave, fixed scope/fixed bid) and flexible Agile methodologies.Completed several big payment card processing projects locally and internationally. • Defined and monitored consistent product vision, client business needs, goals, values, and expectations.• Established clear communication guidelines for both dedicated and geographically dispersed teams, fostering strong relationships with multiple international stakeholders• Prepared and maintained comprehensive project documentation, including project plans, schedules, status reports, and risk assessments.• Conducted regular project status meetings with stakeholders to provide updates on project progress, address concerns, and ensure alignment with project objectives.• Proactively recognized and addressed project risks and issues to maintain project progress.• Facilitated effective team collaboration and communication.• Coordinated the integration of deliverables across various functional areas.• Served as the primary point of contact for project-related inquiries and escalations.• Ensured adherence to project timelines and deadlines, ensuring projects were delivered on time and within scope.• Conducted post-project evaluations to gather feedback and extract valuable lessons for future project enhancements.• Assisted in soft-skills interviews for project team members. Show less • Assisted in defining and maintaining clear project objectives and requirements.• Coordinated and facilitated effective communication among project team members, stakeholders, and external partners.• Maintained organized project documentation, including schedules, task lists, and project status reports.• Scheduled and conducted regular project meetings to update stakeholders on project progress and address any issues or concerns.• Helped identify and assess project risks, and assisted in developing strategies to mitigate them.• Fostered teamwork and collaboration among project team members and cross-functional teams.• Managed the distribution and tracking of project tasks, ensuring timely completion.• Assisted in the integration of deliverables from different departments or teams.• Supported continuous improvement efforts by collecting feedback and lessons learned for future project enhancements.• Acted as a point of contact for project-related inquiries and requests.• Played a role in monitoring project timelines and deadlines to ensure projects were completed on time and within scope.• Conducted post-project evaluations to gather insights for improving project processes.• Provided administrative and logistical support to project teams.• Assisted with resource allocation and workload distribution.• Assisted in soft-skills interviews for project team members. Show less • Responded to customer inquiries through various channels (phone, email, chat) in a timely and professional manner.• Provided basic information, assistance, and troubleshooting for commonly encountered customer issues.• Maintained a courteous and patient attitude while interacting with customers.• Documented customer interactions and reported recurring issues to improve support processes.• Followed established scripts and procedures to address customer concerns.• Escalated urgent issues and critical incidents to the appropriate personnel.• Handled escalated customer issues and provided in-depth technical assistance and solutions.• Collaborated with other teams, such as product development or engineering, to find and implement solutions for challenging issues.• Assisted in creating and maintaining comprehensive knowledge base articles and resources for further cases.• Communicated with customers to ensure they understood the resolutions and provided guidance on using products or services effectively.• Kept up-to-date with product updates and changes to better assist customers.• Analyzed customer feedback to identify trends and recommend improvements to products or services. Show less

  • Enterprise Project Manager

    Dec 2023 - now

  • Implementation specialist

    Jan 2017 - Dec 2023

  • Implementation Engineer

    Jan 2014 - Jan 2017

  • Customer Support Engineer

    Jan 2011 - Jan 2014