Melodie Oquias

Experience

• 

  IBM

  Aug 2012 - Jun 2015

  • Supervises and works with the team to meet IA Tax Settlements processing requirements• Acts as single point of escalation for general queries raised regarding IA TST processing and time management (eg. Issue resolution)• Ensures that internal control guidelines are followed and implemented by process specialists for their respective process area.• Responsible for SLA tracking, Project Management, and implementation of work process defect elimination projects. Meets Service Level Agreements and delivering productivity and cost improvements to the account Show less • Ensure Tax Equalization policy for International assignees- Assignees should not experience either positive or negative tax/ Social Security effects as a result of working outside their home country• Coordinating with the Tax Provider for tax payments, authorizations and issues resolving• Ensure external tax compliance by validating and processing payments of all assignment-related tax liabilities incurred as advised by the Tax Provider• Ensure assignees support tax filing obligations where applicable• Ensure compliance to internal processes by billing tax advances Show less

  • IA Tax Analyst (SME)

    Nov 2014 - Jun 2015

  • 1st Line Operations Manager- IA Tax

    May 2014 - Nov 2014

  • AP/NA IA Tax Specialist

    Aug 2012 - Jun 2014
• 

  CXC Global

  Jun 2015 - Dec 2016

  As Project Support, my main task is to manage project progress by collaborating with project stakeholders- users, developers, team leads and management.1. Developing applications and programs that streamlines and automates process particularly payroll, client management, etc.2. Creating tickets and to-do lists that serve as the guide of developers and project manager3. Track project's developments and ensure that projects are timely, accurately and efficiently followed4. Provides updates to project stakeholders; with collaboration on needs, brainstorming and areas for improvement5. Conducts testing for improvements and progress6. Drafts and presents process flowcharts and process descriptions in line with the improved process Show less The Account Manager is responsible in handling both contractor and client management. Tasks also includes but not limited to visa processing, invoicing, payroll and retention. The Account Manager ensures to build a good relationship between the company and to both clients and consultants. Maintaining such, continued business and referrals are expected to come forth.1. Initially submits the Country Solution for the Philippines to the Client for their review on how CXC Philippines operates.2. Prepares the salary package computation as per the Clients’ requirements for their review.3. Prepares the Master Service Agreement (MSA) and Employment Contract (EC) for both Clients and Contractors.4. Assists Foreign Contractors upon obtaining their working visas.5. Assists Contractors upon obtaining their local savings account for payroll purposes.6. Prepares and submits monthly invoices to either the Client.7. Prepares necessary adjustments for monthly payroll. Afterwards, submits it to the accounting department for payroll transfer.8. Keeps track of the Client and Contractor’s significant information like visas and contract expiration to make sure they were reminded and renewed.9. Receives, evaluates, and answers inquiries from End Clients and Contractors concerning any issue arising from the services rendered to them.10. Provides efficient documentation for tracking, information gathering, providing information, and reports. Show less

  • Project Support

    May 2016 - Dec 2016

  • Account Manager

    Jun 2015 - Dec 2016
• 

  Direct Sourcing Solutions

  Dec 2016 - now

  A Product Owner ensures that everyone who's involved with a project knows what needs to be done and why. They are knowledgeable about an organization’s goals and also bridge communication gaps in their team to make sure there aren't any unnecessary conflicts or confusion.Duties and Responsibilities• Collaborating with prospective users and clients to understand and anticipate their needs and translate them into product requirements• Defining the vision for the team’s product• Creating a product roadmap based on this vision• Reviewing feature requests and determining which ones can be implemented in the next release• Managing the product backlog and prioritizing them based on changing requirements• Overseeing all stages of product creation including design and development• Developing user stories based on user requirements• Monitoring and evaluating product progress at each stage of the process• Liaising with the product team and end-users to deliver updates and gather feedback• Participating in Scrum meetings and product sprints Show less As a Project/Resource Manager, my primary duties include facilitating coordination to ensure timely completion of projects and development work within budget and scope and deadlines. Overseeing all aspects of day to day work, projects, setting deadlines, estimation, Quality assurance, representing Product Owner as well as monitoring and reporting project status and progress and working with Scrum Master for Agile Projects.Duties & Responsibilities1. Coordinate internal resources and third parties/vendors for the flawless execution of projects2. Ensure that all projects are delivered on-time, within scope and within budget3. Assist in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility4. Ensure resource availability and allocation5. Develop a detailed project plan to monitor and track progress6. Manage changes to the project scope, project schedule and project costs. 7. Measure project performance using appropriate tools and techniques8. Report and escalate to management as needed9. Manage the relationship with the client and all stakeholders10. Perform risk management to minimize project risks11. Create/maintain comprehensive project documentation12. Meet with clients to take detailed ordering briefs and clarify specific requirements of each project13. Delegate project tasks based on junior staff members’ individual strengths, skill sets and experience levels14. Track project performance, specifically to analyse the successful completion of short and long-term goals15. Meet budgetary objectives and make adjustments to project constraints based on financial analysis16. Develop comprehensive project plans to be shared with clients as well as other staff members17. Ensuring Quality is assured18. Develop spreadsheets, diagrams and process maps to document needs Show less As a Deputy Product Owner, my primary duties include facilitating coordination to ensure timely completion of projects and development work within budget and scope and deadlines. Overseeing all aspects of day to day work, projects, setting deadlines, estimation, Quality assurance, representing Product Owner as well as monitoring and reporting project status and progress and working with Scrum Master for Agile Projects.Duties and Responsibilities1. Assist the PO to maintain a great product and product backlog by ensuring there is enough details in the user stories before the team accepts the story in any sprint and proactively review this and request the info from PO.2. Own process flow diagram and ensure understanding of the business / functional requirements from Client Perspective. Work with the BA to ensure this is always clear.3. Look at reporting from JIRA to show progress reports.4. Own the DSS SharePoint for detailing the improvements we can make for team and proactively updating it from the insights in daily stand-ups.5. Lead DSS process review sessions on a quarterly basis with Leon, Graeme and Scrum Master to brainstorm process improvements to drive an exceptional user experience.6. Review the backlog and ensure there is enough work for the team. Driving the PO to groom the backlog to ensure enough stories for 2–3 sprints in the future.7. Ensure stories specific and testable, using ‘INVEST’ method to construct user stories.8. Own and ensure that acceptance criteria are drafted, approved and updated on a timely basis as per the sprint plan. This is to ensure that the development team is able to accurately obtain estimates and start their development on a timely basis. 9. Ensure that scenarios (positive and negative) are captured and translated into correct test scenarios and acceptance criteria, to assist dev team in providing accurate estimates Show less Duties and Responsibilities1. Gather resource needs of client and coordinate with internal recruitment team to ensure hiring of resource with matched skills and experience2. Schedule, coordinate, and conduct interviews according to recruitment internal process; then send recommendation to management3. Manage resource onboarding process with coordination to internal team and client – ensuring process is executed accordingly4. Identify resources’ future time-off schedules and secure client approval prior approving in internal leave tracker5. First point-of-contact of resources for sick leaves, emergencies, and undertime requests – ensure coordination to client and internal HR team6. Manage performance assessments with internal leads and onshore leads/managers; then submit summary results to DSS management7. Manage resource offboarding with coordination to internal team and client – ensuring process is executed accordingly8. Conduct scheduled meetings with delivery managers to discuss project pipeline, utilization, time-offs, and other dependencies9. Assist in developing comprehensive project delivery plans.10. Assist in coordinating internal resources and third parties/vendors for the flawless execution of projects11. Assist in ensuring that all projects are delivered on-time, within scope and within budget, manage requirements and backlogs12. Identify requirement for overtime, ensure client approval, and coordinate with internal team for processing13. Create and maintain comprehensive project documentation14. Assist in managing resource availability, allocation, project downtime, and time-offs; then send report to managers15. Update and maintain client’s product catalog, resource pool, resource skills matrix, and project pipeline16. Assist in reporting utilization, project delivery, and escalations17. Assist in managing the relationship with the client and all stakeholders Show less Duties and Responsibilities1. Leading a team with 3 developers and 3 interns2. Leading daily scrum meeting with client to collaborate questions and clarifications3. Gathering requirements from client for each task4. Updating sprint boards and tickets status5. Checking developer’s tasks if meet the client’s requirements6. Leading sprint review for ticket’s completion7. Conducting sprint retrospective for team improvements8. Collaborating with client during sprint planning for tasking and sprint board set up Show less o Monitoring mortgage loan processeso Entering potential clients in Sales application tools like Pipedriveo Sending loan requirements to clients via Client’s system applicationo Chasing clients for their mortgage loan requirementso Validating submitted requirements of clients for mortgage applicationso Managing and filing Client’s documents in a secured storageo Endorsing loan applications for processing (once requirements are complete)o Entering loan details in Client’s CRM for monitoringo Monitoring and reconciliation of Client’s income from each dealo Tracking Client’s deals until completiono Reporting day-to-day transactions for each dealo Monitoring Client’s emails for urgent items Show less • Coordinate all aspects of the project lifecycle including: analysis, planning, scheduling, reporting, delivery and documentation.• Executing programming and testing to meet customer integration requirements• Assist in producing technical specifications and documentation based on • client requirements/integration• Configuring systems to facilitate help desk support and client’s needs.• Build strong, professional relationships with stakeholders (internal and external)• Help run virtual meetings through our online meeting platform GoToMeeting• Assist in the on-boarding and off-boarding of clients• Contribute to client project teams running effectively by ensuring regular communication, co-ordination and other admin duties, keeping team aware of tasks, issues and commitments to meet both the client or stakeholders and our own expectations of the smooth running of the project Show less

  • Product Owner (PH / NZ / SG)

    Jan 2023 - now

  • Project Manager / Resource Manager

    Jul 2021 - Feb 2023

  • Deputy Product Owner for a Workforce Security Company (SG)

    Jun 2020 - Jun 2021

  • Project Manager - Internal Team

    Feb 2020 - Jun 2020

  • Project Manager for Co-location Company (NZ)

    Sept 2019 - Mar 2020

  • VPMO Support for Banking Solutions Company (AU)

    Feb 2019 - Oct 2019

  • Project Support for Workforce Security Company (HK)

    Oct 2018 - Mar 2019

  • Project Support for a Content Management Company (SG)

    Aug 2018 - Sept 2018

  • Executive Assistant to a Mortgage Brokerage Company (NZ)

    Jul 2017 - Jul 2018

  • Project Support Specialist

    Dec 2016 - Jun 2017