Thanh Duc (Ted) Do

Experience

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  Talan Americas

  Jun 2014 - now

  GROW with SAP Delivery Manager

  (Je suis bilingue, en français et en anglais)● GROW with SAP Delivery Manager● SAP Business ByDesign Manager◦ Organize collaborative and improvement initiatives. Collaborate with Project managers and Program Directors. Lead and manage a team of functional consultant. Conduct coaching and training activities. Assess the team’s performance, targets and staffing. ● Customer Engagement Responsible : ◦ Monitor and supervise customer accounts. Responsible for escalations, contracts negotiation and renewals. Engage the customer in a long-term relationship. ● ERP Implementation Project Consultant (SAP Business ByDesign)◦ Optimize and streamline the business' processes. Conduct customer and stakeholder’s requirements workshop. Advise business units on best practices. Integrate the solution with other process areas and application. Design and configure the solution. Process Data migration, Testing and Validation activities. Organize training sessions. ◦ Over 15 full lifecycle ERP Implementation project completed.◦ Module: Purchasing, HCM, Project management◦ I am specialized in SAP solutions, having the following certifications and qualifications: SAP Business ByDesign Implementation Consultant, SuccessFactors Employee Central, SAP Customer Engagement Executive (CEE), and Business Foundation and Integration with SAP ECC. I have collaborated with over 30 different organizations and partners all over in Canada, US, France, UK and Switzerland. Show less