AJ Lamm

Experience

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  RadioShack

  Jan 2009 - Jan 2011

  • Implemented a comprehensive training program resulting in a 35% increase in traffic conversion across Northern California.• Increased product demonstrations by 30% through stronger customer engagement.• Collaborated with cross-functional teams to drive sales and customer success initiatives at RadioShack. • Developed and implemented a comprehensive training program for sales and customer success, resulting in a remarkable 35% increase in traffic conversion in Northern California.• Efficiently managed P&L reports and provided training to new hires, exceeding net promoter score targets for the region.• Fostered stronger customer engagement, leading to a notable 30% increase in product demonstrations.

  • Associate Manager, Regional Sales and Customer Success

    Jan 2009 - Jan 2011

  • Inside Sales Representative

    Jan 2009 - Jan 2010
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  Wells Fargo via Advanced Call Center Technologies

  Jan 2011 - Jan 2013

  Sales Representative

  • Lead high-volume cold calling efforts, engaging with 80+ potential clients daily and achieving a conversion rate of 25%.• Consistently exceeded sales quotas by 30% through upselling to existing clients, earning recognition for outstanding performance.• Compile detailed reports on sales performance, customer engagement, and product data using advanced CRM software.

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  Friday Motors Inc

  Jan 2011 - Jan 2012

  Sales Manager + Customer Success Manager

  At Friday Motors Inc, I served as Sales Manager and Customer Success Manager, successfully implementing innovative cold outreach strategies and developing comprehensive databases to drive productivity and revenue. My efforts resulted in a 20% increase in new leads and customer reviews, as well as a notable 75% increase in store revenue.• Spearhead the enhancement of cold outreach efforts in the Taos community, resulting in a remarkable 20% increase in new leads and an overall uptick in customer reviews.• Develop and maintain comprehensive databases on customer information and product updates, providing training to employees on utilizing these resources to enhance productivity and drive sales.• Build trust as a strategic advisor to over 10,000 potential customers, resulting in a notable 75% increase in store revenue. Show less

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  Film Acting Bay Area

  Jan 2016 - Jan 2018

  Customer Success, Videography, and Sales | Digital Media Services

  • Drive B2B account growth and nurture client relationships by identifying upselling opportunities.• Manage digital operations for film projects, leading to successful ad campaigns with high views.• Achieve a 40% increase in leads through strategic customer campaigns at Film Acting Bay Area.

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  Costco Wholesale

  Jan 2017 - Jan 2019

  Sales Trainer

  • Led a high-performing team of Sales Associates at Costco Wholesale, exceeding sales targets and securing the #1 rank in holiday sales nationwide.• Received consistent recognition from customers for outstanding service, communication skills, and product knowledge.• Played a key role in driving the store's success through dedication to training and support.

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  Utility Concierge

  Jan 2019 - Jan 2020

  SMB Account Executive

  • Exceeded sales quotas by 40% per quarter through consultative inbound lead calls.• Ensured seamless hand-offs to account management team by closing deals effectively.• Initiated sales cycle by identifying key players and presenting tailored solutions.

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  Kofile Technologies, Inc.

  Jan 2021 - Dec 2021

  Customer Success Manager & Account Executive | Mid-Market to Enterprise

  • Exceeded $110K quarterly sales quotas as the #1 performer in Technology and Software Sales.• Managed end-to-end sales processes, focusing on new business sales and key performance metrics.• Led regional sales development teams, coaching on research and prospecting skills for strategic targeting.

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  Pavilion

  Jan 2021 - Jan 2023

  Member & Mentor

  • Engaged with Pavilion members to discuss business-critical issues and share insights, fostering a supportive community.• Provided guidance and mentorship to fellow members in Technology Sales, leveraging expertise.• Contributed to member events, workshops, and discussions, ensuring an engaged community.• Helped promote Pavilion brand within the commercial growth operator community, enhancing reputation.

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  Pathrise

  May 2021 - Jan 2025

  Account Executive | Customer Success Manager | Senior Sales Industry Mentor

  • Exceeded 2024 sales goal by 40%, achieving $3+ million in sales as a top-performing Account Executive at Pathrise.• Provided sales training and career coaching to professionals, facilitating their transition into technology and software sales.• Developed and updated sales and customer success curriculum to enhance employee engagement and drive success.• Co-created and managed the Customer Success Management (CSM) Track, supporting Pathrise employees and fellows.