Daeyoung Kim

Experience

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  Fujitsu

  Nov 1998 - Dec 2000

  Technical Support Team Leader

  -. Trained staff on technical matters, ensuring that each individual was eager and able to perform requested duties through technical workshops.-. Reviewed and updated procedures in a clear and organised manner.-. Evaluated staff performance and technical skills, making any adjustments as necessary.-. Developed a thorough intranet and knowledge base.-. Provided comprehensive technical support for Windows based H/W and S/W users

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  SGI

  Jan 2000 - Jan 2014

  Systems Support Engineer

  -. Major HPC, SAN, data storage, Linux cluster, cloud computing, networking and HSM projects: Fox Sport, SKYTV, USYD, UNSW, UTS, UQ, SUT, Deluxe, EdgeDP, Animal Logic, Office of Environment and Heritage, Defence Department, THELAS, CSC, Garvan Institute, Intersect, ANSTO, Southern Cross Austereo-. Provided quality on-site and remote service activities for Silicon Graphics computer systems 3rd party products and peripherals.-. Performed a range of tasks in an enterprise environment.-. Liaised directly with Customer Service Contracts Representative with regard to the integrity and control of SG Maintenance Contracts.-. Installed, checked and tested newly delivered systems.-. Instructed system administration staff on the use and maintenance of networks and systems.-. Provided software defect support, including the provision of new versions or patches for problems discovered by utilising internal problem database tools.-. RailCorp Simulation system administration: Provided daily system administration, preventative, corrective and backup activities as onsite system administrator in RailCorp for four years.-. ANU National Computational Infrastructure Project: Provided onsite system administrator role to manage SGI DMF, CXFS and NFS with FC fabric/switches, SGI IS Storage arrays for cloud computing and data storage. Show less

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  Dell Australia

  Mar 2014 - Aug 2014

  Senior Analyst, ProSupport Enterprise Storage Team

  -. take inbound cases from our Enterprise Prosupport and Prosupport Plus customers for their Mission Critical Systems which are SAN, NAS and Backup issues and log it in case management tool. -. Capture diags/logs, network diagram etc to analyse and then provide the resolution of the problem.-. Dispatch faulty parts for break fix issue and arrange technician service.-. Assist onsite technician to resolve issue during onsite service issue.-. Perform webex on customer's environment to troubleshoot when necessary. Show less

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  Commvault

  Aug 2014 - now

  -. Providing Technical Support for Enterprise Backup & Data management Platform Suit (Simpana) at CommVault Systems -. Troubleshoot and resolve complex, critical and sensitive support issues-. Prioritise open issues, define and track bugs for Development-. Participate in new product releases-. Handle customer issues over the phone on a daily basis-. Provide customer feedback on their issues as they are progressed-. Ensure customer satisfaction through professionalism and quick resolution-. Recreate problems in house and provide evidence where bug fixes are required Show less

  • Senior Technical Specialist

    Jan 2024 - now

  • Technical Support Engineer

    Aug 2014 - Jan 2024