Chaim Elbaum

Chaim Elbaum

E-Learning Center Team Leader

Followers of Chaim Elbaum541 followers
location of Chaim ElbaumJerusalem District, Israel

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  • Timeline

  • About me

    Customer Solutions Manager, PS at Ex Libris

  • Education

    • JCT, Jerusalem Collage of Technology

      2006 - 2009
      B.Sc Industrial Engineering and Management
    • Jerusalem College of Technology

      2006 - 2009
      Engineer’s Degree Engineering/Industrial Management
  • Experience

    • JCT, Jerusalem Collage of Technology

      Nov 2005 - May 2009
      E-Learning Center Team Leader

      Head of support and development team for on-line courses of JCT- ‘Online’ learning center.Team leader of JCT's Computer Center Helpdesk Staff.

    • GAV Systems

      May 2009 - Feb 2012

      Technology and Web project management, mainly in diverse IT applications. Matrix management of task teams; Development, QA, infrastructure, implementation, technical support. Displays status updates to senior and junior management. Preparing work plans, schedules, Gant and presentations. Monitoring and control in front of development, QA, deployment. Training of Implementation and helpdesk staff. Work with internal organizational customers and external customers, suppliers and external factors. Systems data analysis; Preparation of requirement documents, initiative documents, development, specifications, design screens and workflow processes. Show less Managing a team of 12 support staff, including job prioritization, management and distribution of tasks and work plans, quality and professional control, generating reports. Interviewing and recruiting new employees to the team.The organizational administrator of the CRM system (CA CRM). Including development of new screens and code fixing.Manage Permissions and users via Active Directory to 8,500 intra-organizational Members.Troubleshooting Tier 1 and 2. Advanced network management, including servers, workstations, terminals and end user equipment.Process analysis, monitoring the main command and control system (CA CCS). Show less

      • Information System Analyst and Project Manager

        Apr 2010 - Feb 2012
      • Help Desk manager

        May 2009 - Apr 2010
    • Ex Libris

      Feb 2012 - now

      Leader of the migration operations team. Serves as a professional authority for the team, as migration expert. Migration Project Manager, including staff allocation, dates, resources, servers. Manager of migration infrastructure and migration tools. Lead of development tools and processes optimization. Direct management of 7 employees. Building personal work plans and projects. Managing challenging customer migration projects. Work closely with professional services teams in regions, Oracle DBA, cloud engineers, Alma development and migration development team. Show less

      • Customer Solutions Manager

        Sept 2018 - now
      • Migrations Operations Manager

        Mar 2017 - Aug 2018
      • Data Migration Team Leader

        Dec 2013 - Mar 2017
      • Business Data Analyst (Alma Migration Team)

        Feb 2012 - Dec 2013
  • Licenses & Certifications

    • Teaching Certificate

      Lifshitz College, Israel
      Mar 2008