Chaim Elbaum

Experience

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  JCT, Jerusalem Collage of Technology

  Nov 2005 - May 2009

  E-Learning Center Team Leader

  Head of support and development team for on-line courses of JCT- ‘Online’ learning center.Team leader of JCT's Computer Center Helpdesk Staff.

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  GAV Systems

  May 2009 - Feb 2012

  Technology and Web project management, mainly in diverse IT applications. Matrix management of task teams; Development, QA, infrastructure, implementation, technical support. Displays status updates to senior and junior management. Preparing work plans, schedules, Gant and presentations. Monitoring and control in front of development, QA, deployment. Training of Implementation and helpdesk staff. Work with internal organizational customers and external customers, suppliers and external factors. Systems data analysis; Preparation of requirement documents, initiative documents, development, specifications, design screens and workflow processes. Show less Managing a team of 12 support staff, including job prioritization, management and distribution of tasks and work plans, quality and professional control, generating reports. Interviewing and recruiting new employees to the team.The organizational administrator of the CRM system (CA CRM). Including development of new screens and code fixing.Manage Permissions and users via Active Directory to 8,500 intra-organizational Members.Troubleshooting Tier 1 and 2. Advanced network management, including servers, workstations, terminals and end user equipment.Process analysis, monitoring the main command and control system (CA CCS). Show less

  • Information System Analyst and Project Manager

    Apr 2010 - Feb 2012

  • Help Desk manager

    May 2009 - Apr 2010
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  Ex Libris

  Feb 2012 - now

  Leader of the migration operations team. Serves as a professional authority for the team, as migration expert. Migration Project Manager, including staff allocation, dates, resources, servers. Manager of migration infrastructure and migration tools. Lead of development tools and processes optimization. Direct management of 7 employees. Building personal work plans and projects. Managing challenging customer migration projects. Work closely with professional services teams in regions, Oracle DBA, cloud engineers, Alma development and migration development team. Show less

  • Customer Solutions Manager

    Sept 2018 - now

  • Migrations Operations Manager

    Mar 2017 - Aug 2018

  • Data Migration Team Leader

    Dec 2013 - Mar 2017

  • Business Data Analyst (Alma Migration Team)

    Feb 2012 - Dec 2013