Steisy Blackford

Steisy Blackford

Customer Service

Followers of Steisy Blackford702 followers
location of Steisy BlackfordHeredia, Costa Rica

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  • Timeline

  • About me

    Junior SOC Analyst | Cybersecurity Analyst | SIEM & Threat Intelligence | CCST & CCNA Certified | Security Monitoring | Incident Response

  • Education

    • CertiProf

      2024 - 2024
      Cybersecurity Awareness Cybersecurity Awareness CertiProf-Cybersecurity Awareness

      Activities and Societies: The CertiProf Cybersecurity Awareness certification provides foundational knowledge on cybersecurity principles, focusing on recognizing and mitigating common cyber threats. It covers essential topics such as data protection, safe online practices, and threat prevention strategies, aiming to build awareness and promote responsible digital behavior. This certification is ideal for individuals seeking to understand basic cybersecurity practices to protect both personal and organizational data. The CertiProf Cybersecurity Awareness certification offers a comprehensive introduction to core cybersecurity principles, emphasizing threat recognition, data protection, and preventive strategies. It equips individuals with the knowledge to identify and respond to common cyber risks, fostering a security-conscious mindset critical for safeguarding both personal and organizational assets. This certification is suited for professionals looking to enhance their understanding of cybersecurity best… Show more The CertiProf Cybersecurity Awareness certification offers a comprehensive introduction to core cybersecurity principles, emphasizing threat recognition, data protection, and preventive strategies. It equips individuals with the knowledge to identify and respond to common cyber risks, fostering a security-conscious mindset critical for safeguarding both personal and organizational assets. This certification is suited for professionals looking to enhance their understanding of cybersecurity best practices and promote a culture of digital security. Show less

    • IBM

      2024 - 2024
      Cybersecurity Fundamentals Cybersecurity Fundamentals IBM SkillsBuild

      Activities and Societies: In IBM's Cybersecurity Fundamentals course, I learned the core principles of cybersecurity, including threat analysis, risk management, and key defense strategies. The course covered essential topics like network security, cryptography, and incident response, providing a solid foundation for understanding how to protect systems and data against cyber threats. The IBM Cybersecurity Fundamentals course provides a comprehensive overview of essential cybersecurity concepts, focusing on threat identification, risk assessment, and defensive techniques. Through this course, I developed a foundational understanding of areas like network security, encryption, and incident handling, equipping me with the skills to recognize and respond to common cyber threats effectively.

    • Amazon AWS

      2025 - 2025
      AWS Cloud Practitioner Essentials AWS Cloud Practitioner Essentials AWS Cloud Practitioner Essentials

      Activities and Societies: The AWS Cloud Practitioner Essentials course provides a foundational understanding of AWS services, cloud concepts, security, and pricing, making it ideal for beginners and those preparing for the AWS Certified Cloud Practitioner exam. The AWS Cloud Practitioner Essentials course is a great starting point for anyone looking to learn AWS fundamentals, covering cloud concepts, core services, security, and pricing.

    • Universidad Latina de Costa Rica

      2025 - 2025
      Junior Cybersecurity Analyst Career Path Cybersecurity Awareness Junior Cybersecurity Analyst

      Activities and Societies: Techniques to monitor and protect the network, including firewalls, cloud security, and cryptography, I am familiar with security alerts and governance, and have skills to perform network vulnerability assessment and create a risk management plan, including forensic investigations and incident response planning. Techniques to monitor and protect the network, including firewalls, cloud security, and cryptography, I am familiar with security alerts and governance, and have skills to perform network vulnerability assessment and create a risk management plan, including forensic investigations and incident response planning.

    • Universidad Castro Carazo

      2023 - 2024
      Cisco Certified Networking Associate Cisco Certified Networking Associate CCNA

      Activities and Societies: The practical activities in the CCNA course included router and switch configurations, network simulation in virtual environments, troubleshooting connectivity issues, implementing routing protocols, and basic security measures. There were also exercises in network traffic analysis and diagnostics to identify and resolve infrastructure faults. The CCNA course provides foundational knowledge in networking, covering routing, switching, security, and connectivity concepts. It trains on configuring, operating, and troubleshooting networks, preparing individuals to design and manage efficient, secure network infrastructures in business environments.

    • Universidad Latina de Costa Rica

      2025 - 2025
      Network Technician Career Path Network Technician Career Path Network Technician Career Path

      Activities and Societies: Configuring Cisco devices. Troubleshooting and support of endpoints networks, and users. Diagnostics and documentation as a member of a help desk team, and wireless. Participated in up to 50 practice activities. Cisco verifies the earner of this badge successfully completed the Networking Technician career path and achieved this student level credential. Earner has knowledge of networking fundamentals, how devices communicate, cabling, network addressing and services, basics of configuring Cisco devices, troubleshooting and support of endpoints, networks, and users including diagnostics and documentation as a member of a help desk team, and wireless.

    • Junior Achievement (JA Worldwide)

      2024 - 2024
      Junior Cybersecurity Analyst Cybersecurity Junior Cybersecurity Analyst

      Activities and Societies: Hands-on labs, real-world case, participants build essential skills in network protection, threat identification, vulnerability analysis, and incident monitoring. This program equips women with the practical experience and knowledge needed to launch a successful career in cybersecurity.

    • Junior Achievement (JA Worldwide)

      2024 - 2024
      Introduction to Coding Introduction to Coding Introduction to Coding

      Activities and Societies: The Introduction to Coding course provides a foundational understanding of programming, focusing on essential languages like HTML, JavaScript, CSS, and SQL. Through hands-on exercises, participants learn to write basic code, develop problem-solving skills, and understand the logic behind programming, preparing them for more advanced studies in software development. Basic HTML, CSS, JAVA, SQL

    • Cisco Networking Academy

      2024 - 2024
      Cisco Certified Support Technician (CCST) Cybersecurity Cisco Certified Support Technician (CCST) Cybersecurity CCST Cybersecurity

      Activities and Societies: In the CCST Cybersecurity certification, I engaged in activities such as identifying and assessing common cyber threats and vulnerabilities, analyzing security incidents to understand their impact, and configuring basic network defense tools and protocols. I also conducted threat detection exercises in simulated environments and implemented incident response measures, documenting security findings to enhance my understanding of foundational cybersecurity practices. The Cisco Certified Support Technician (CCST) Cybersecurity certification validates foundational knowledge in cybersecurity, covering essential concepts like security principles, network defense, and threat detection. It equips individuals with skills in identifying, analyzing, and mitigating common cyber threats and vulnerabilities, as well as implementing basic security protocols. This certification is ideal for those beginning a career in cybersecurity, providing a solid grounding in network… Show more The Cisco Certified Support Technician (CCST) Cybersecurity certification validates foundational knowledge in cybersecurity, covering essential concepts like security principles, network defense, and threat detection. It equips individuals with skills in identifying, analyzing, and mitigating common cyber threats and vulnerabilities, as well as implementing basic security protocols. This certification is ideal for those beginning a career in cybersecurity, providing a solid grounding in network security fundamentals and incident response. Show less

    • Junior Achievement (JA Worldwide)

      2024 - 2024
      Habilidades para la vida y el trabajo Habilidades para la vida y el trabajo HB-MJ Habilidades Blandas

      Activities and Societies: Fortalecer competencias y conocimientos sobre el mercado laboral, posibilitando una inserción laboral digna. El curso de Habilidades para la Vida y el Trabajo está diseñado para desarrollar competencias clave que fortalecen el crecimiento personal y profesional. A través de actividades prácticas y reflexivas, los participantes aprenden a mejorar sus habilidades de comunicación, resolución de problemas, trabajo en equipo y manejo del tiempo. Este curso les brinda herramientas para adaptarse a diversos entornos laborales, manejar desafíos cotidianos con confianza y establecer una base sólida para el… Show more El curso de Habilidades para la Vida y el Trabajo está diseñado para desarrollar competencias clave que fortalecen el crecimiento personal y profesional. A través de actividades prácticas y reflexivas, los participantes aprenden a mejorar sus habilidades de comunicación, resolución de problemas, trabajo en equipo y manejo del tiempo. Este curso les brinda herramientas para adaptarse a diversos entornos laborales, manejar desafíos cotidianos con confianza y establecer una base sólida para el éxito en sus futuras carreras. Show less

  • Experience

    • Albatros Airlines

      Jul 2019 - Jun 2021
      Customer Service

      As a Customer Service Representative at Albatros Airlines, a regional carrier, I ensured customer satisfaction by resolving issues and improving experiences.Responsibilities:•Assisted customers with troubleshooting and resolving technical issues related to booking and payment systems.•Contributed to identifying and resolving system inefficiencies.•Ensured customer satisfaction through effective problem resolution and support.Achievements:•Successfully reduced booking-related complaints through system optimizations.•Consistently achieved the highest satisfaction score, reinforcing the company’s commitment to quality service. Show less

    • Amazon

      Feb 2022 - May 2023
      Abuse Prevention Investigator

      As an Abuse Prevention Investigator at Amazon, a global leader in e-commerce, I was responsible for safeguarding the platform by investigating risks, fraud, and abuse.Responsibilities:•Monitored and investigated user account activities to identify potential risks, fraud, or abuse within the Amazon ecosystem.•Conducted thorough reviews of security-sensitive cases, ensuring compliance with strict company policies.•Acted as a decision-maker for high-priority cases, applying analytical skills to balance risk mitigation and customer experience.•Collaborated with cross-functional teams to improve case management processes and resolution efficiency.Achievements:•Improved case resolution time through streamlined workflows and decision-making strategies.•Maintained a high accuracy rate, significantly reducing escalations. Show less

  • Licenses & Certifications

  • Volunteer Experience

    • Recaudador de fondos

      Issued by Fundación Tierra de Animales
      Fundación Tierra de AnimalesAssociated with Steisy Blackford