Keith Kitterman

Experience

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  Qualisoft Inc

  Mar 1984 - Mar 2010

  Senior Business & Systems Analyst, General Msnager

  Assisted in creating QualiSoft, Inc., a computer consulting and services company, with services to businesses ranging from start-ups to Fortune 1000 firms: QualiSoft provided an expert computer department for hire to our clients. Closely allied with IBM as an IBM Business Partner (1985 forward).We provided three categories of services:• Consulting• Software Systems and Services• Infrastructure SupportConsulting:Consulting to corporate management for their information systems, e.g. strategic and long-range planning, solving business information needs, educate management about the latest innovations and how to apply those to their businesses, enabling a competitive edge by leveraging technology to their advantage.Software Systems and Services:Locate existing software packages, often paired with custom modifications & additions, to provide an exact solution. Sometimes, the need for a complete custom system was indicated. Designed and wrote many custom systems from scratch. Platforms: local networks, mainframes (IBM AS/400, IBMi), PCs, and websites, e-commerce sites, and web-based applications.Infrastructure support:Network administration services: PC & network setup & maintenance, communications, break-fix,, Backup/Disaster Recovery & Business Continuity.According to IBM, most consulting & service firms last 5-7 years. Ours lasted over 26 years, attesting to the excellence of our services & customer satisfaction.Managed and actively participated in the following: • Company Operations• Consulting services• Business Analysis• Design software systems & applications• Participate & lead Custom Software development teams (project management)• Write software (programmer)• Participate & manage Network support teams.• Excellent service: 15 min. or less response time 24 x 7 support for systems and networks• Relationships with business partners e.g. IBM and Microsoft• Relationships with vendors and suppliers• Relationships with clients. Show less

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  KCS Technology, Inc.

  Mar 2010 - Dec 2016

  Senior Business and Systems Analyst/Programmer, General Manager

  KCS TECHNOLOGY INC is a second computer consulting and services company that I helped form in 2010.Provided business and systems analysis, software and system design and custom programming for businesses, as well as network and infrastructure support, including backup and disaster recovery planning and implementation.Samples of projects:Daily banking system processing – enhanced the processing and reduced time to process from 2.5 hours per day to 15 minutes per day, saving 3.6 months per year for the employees performing this daily task, with enhanced accuracy in processing.Designed and set up automatic mainframe application system daily backup to local and cloud backup locations to facilitate disaster recovery. Designed, documented, and implemented backup and disaster recovery plans. Show less

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  Majesco

  Dec 2016 - Jun 2018

  Project Manager / Business Analyst

  Majesco is an Insurance consulting and software company. Deployed to Medical Protective Group (MedPro – a Berkshire Hathaway company) as Project Manager / Business Analyst in the Finance Department for a legacy software system; also business analysis and custom requirements for a new replacement system. Worked closely with management, end users, software developers, Quality Assurance team, User Acceptance Testing team, ongoing support team to bring projects from inception to completion. As part of this effort, helped redesign billing payment plans to simplify and reduce the number of plans from a total of 54 to 6, all new plans providing equity protection for the company in the event of cancellation of the policy. Was tasked to manage Audit & Compliance functions for MedPro. Performed audits and designed automation of the monthly, quarterly, semi-annual, and annual compliance audits (internal company operations compliance and cybersecurity). Show less

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  MedPro Group

  Jun 2018 - Sept 2018

  Audit and Compliance Leader (Internal Controls Compliance & Cybersecurity)

  Ensure that internal and external controls are specified and followed to drive internal company audit compliance and Cybersecurity. Lead the design for automation of reporting and other required Audit activities for monthly, quarterly, and annual audits. Medical Protective Group (a Berkshire Hathaway company) is a group of insurance companies providing professional liability for healthcare professionals and facilities and attorney professional liability. The company consists of 17 divisions and 24 companies, providing liability insurance and reinsurance in the United States, Europe, and Asia. Show less

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  Majesco

  Sept 2018 - Nov 2019

  Consultant

  Consultant in the Consulting Services Division at MAJESCO, a global leader in the Insurance Industry.Provide consulting, analysis, and design services for all types of insurance carriers, helping them accomplish business transformation.Deployed to various insurance clients in Consulting and Business Analyst roles, from Medical Malpractice Liability Insurance (e.g. Constellation, Minneapolis MN), P&C Insurance: Auto Insurance (e.g. SafeAuto, Columbus, OH). Analyze business needs related to business transformation, modernization, and digital design and upgrades, including mobile applications, customer experience enhancement, web portals, etc. Work with middle and senior management in consulting and analysis roles.Other capabilities: Customer Journey Mapping, Insurance 2.0, etc. Show less

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  Apex Systems

  Nov 2019 - Nov 2021

  Functional Analyst & Project Manager

  Deployed to The Church of Jesus Christ of Latter-day Saints in the Finance and Records Department as a Functional Analyst, Supporting Finance Department management, creating requirements for development of web-based finance applications for Church Leadership and Members world-wide in an Agile Environment. Have completed 115 projects in 21 months in this position.

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  STG Consulting

  Nov 2021 - now

  Senior Software Consultant