Suneesh Suresh

Experience

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  Concept bikes royal enfield

  Sept 2016 - Dec 2019

  Floor Supervisor

  Interact with People in a Friendly Manner. ... Communicate Effectively. ... Correctly Interpret Customer Requests & Tech Recommendations. ... Understand the Technology. ... Make Accurate Notes & Calculations.

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  Popular Vehicles & Services Ltd

  Jan 2020 - Nov 2021

  Bodyshop advisor

  Greeting customers and directing them to available mechanics.Consulting with mechanics regarding necessary repairs and possible alternatives to expensive repairs.Using your knowledge of our products and services to sell or provide in-depth information about available parts and service options to customers.Answering questions about service outcomes and scheduling and booking appointments, vehicle drop-off, and vehicle pick-up.Providing customers with information and advice on warranty protections, potential cost savings, and the advantages of trading in versus fixing their car.Managing and overseeing the dealership's workflow and schedule.Calling customers to advise them about service changes or car pick-up times.Maintaining positive customer relationships to ensure repeat business.Ensuring all details on services rendered and costs are related to customers and processing their payments.Liaising with service technicians about parts ordering and ensuring parts are available when needed.Service Advisor Requirements:An associate's degree in mechanics or a related field may be advantageous.Experience in the automotive field may be advantageous.A strong understanding of automotive technology and the automotive industry.Proficiency with industry-specific software.Excellent customer service, interpersonal, and communication skills.Strong organizational, decision making, and problem-solving skills.The ability to communicate with mechanics, customers, and management. Show less

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  Emirates Transport

  Jan 2022 - Jun 2023

  Body shop Estimator

  Toyota Avalon, Camry, Corolla, Prius, Yaris, Sienna, C-HR, Rush, Avanza, Nissan Sunny, Maxima, Altima , Kicks, X-Trail, X-Terra, Pathfinder, Patrol, Urvan , Patrol PickupPeugeot VehiclesExamines damaged vehicle to determine extent of structural, body, mechanical or interior damage.Estimates cost of labor and parts to repair or replace each damaged item.Reviews repair cost estimates with body shop manager or foreman.In the event of a disagreement with manager or foreman on repair cost, arranges to have damage appraised by another appraiser to resolve the situation.Determines feasibility of repair versus replacement of parts, such as bumpers, fenders and doors.Evaluates practicality of repair as opposed to payment of vehicle market value before accident.Determines salvage value on total vehicle loss.Prepares insurance forms to indicate repair cost estimates and recommendations.Estimates cost of repainting, converting to special purposes or customizing undamaged vehicles.Other tasks as assigned. Show less

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  Ali & Sons Holding LLC

  Jun 2023 - now

  Costing Clerk

  Segregate between Retail/Internal and Warranty jobs on a job card.• Complete costing for all retail and internal labour/consumables and sublet lines and group them together as per charge type using menu code and charge type.• Ensure the jobs are costed using standard labour operation using appropriate RTS/SLTS code.• Ensure the time allocated for the jobs is correct as per the operation code and it is charged in full so as to maximize profitability.• Escalate to the location manager all the cases where excessive non-chargeable allowed time has been approved by team leader.• Ensure appropriate labour rates are used as per charge type.• Ensure all labour, parts and sublet costs are recorded against each repair• Ensure all the charge lines for internal /service contract charge type on the job cards are invoiced.• Assist in warranty costing if required.• Ensure all internal job cards are supported with proper authorization.• Prepare MIS reports as and when required by the Manager and report on all cases of customer dissatisfaction.• Reconcile/ verify incentive payments for Service Advisors, Team Leaders etc.• Preparation of IPO & LPO'S for sublet jobs and to make sure it is charged to the appropriate department• Assist in service contracts and menu price list in co-ordination with Workshop Manager and Technical Support Manager.• Follow-up with warranty department, Service Advisors if any repair order is kept pending for more than 30 days. Show less