Karan Singh

Experience

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  ZTE Corporation

  Jul 2014 - Jun 2016

  Engineer

  a) Telecom Products & Services (Pan India):- Responsible for providing the right fit and high quality RFx Response (RFP, RFI, RFQ etc.)- Prepared and demonstrated product presentations, marketing reports, manuals, and demos to prospective clients and worked on Go-To-Market strategies- Developed and re-designed products/services to meet goals and objectives of organization.- Conducted research on new products and evaluated specific requirements of customers.

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  Ericsson

  Jun 2016 - Oct 2016

  Presales Engineer

  a) Telecom Products & Services (Global):- Responsible for end-to-end pre-sales activities for new/existing business opportunities.- Collaborated with multiple stakeholders across locations/functions (practices, delivery, external vendors etc.) to develop a minimum viable product, proof of concept- Ensured compliance with all mandatory processes in organization with good project management skills as part of the sales process, involved in preparation of client demo, statement of work etc. to design the features of the product Show less

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  Amdocs

  May 2017 - Sept 2021

  PMO

  a) IOT/Private LTE:- Creating transformation solutions for clients across the globe with innovative solution meeting and exceeding customer expectations- Led and managed simultaneous IT service transitions for a multinational corporation, overseeing the migration of business-critical systems and services from legacy providers to in-house teams, ensuring service continuity, operational efficiency, and seamless integrations.b) LTE Integrations/Virtualization:- Analysis of the current state of operations and recommending the best-fit transformation solution with complete alignment to the goals, return on investment as well as time to market.- Develop solution artefacts, value propositions with a representation of end-to-end business processes and mapping them back to technology solutionsc) Mobile Financial Services:- Collaborate with multiple stakeholders (Functional, Technical, Sales and External Vendors)- Analyze operational data and metrics to drive decision-making and continuous improvement efforts. Show less

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  Lepton Software

  Sept 2021 - May 2022

  Deputy Manager

  a) Neo360 Product:- Primarily responsible for all the Business expansion activities on GIS Analytics. Driving monthly revenue of $1M- Collaborate with stakeholders to ensure alignment with organizational goals and objectives.- Formulating and leading technical / functional activity to prospective clients and customers while ensuring customer satisfaction and team management by following Agile using Jira.b) 2D/3D Maps: - Improved service delivery efficiency by 25% within the first six months- Lead cross-functional teams to develop and implement operational strategies and initiatives.Identify areas for improvement and implement solutions to streamline processes and increase efficiency.- Facilitation of client product/application understanding through presentations demonstrations and benchmarks Show less

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  HCL Technologies

  May 2022 - now

  Deputy Manager

  a) M&A products (Dashboard):- Managed and coordinated teams across departments to ensure alignment and timely project delivery.- Developed and implemented strategic plans to achieve program objectives and align with organizational goals.- Achieved 100% SLA compliance during the transition period and 98% operational readinessb) SAP Migration:- Successfully managed and executed multiple IT service transitions, overseeing the seamless migration of services and infrastructure from third-party vendors to in-house teams across a global enterprise. - Ensured minimal operational disruption, service continuity, and adherence to agreed-upon SLAs. Reduced downtime by 30% across transitions through proactive planning and risk management.c) Security Products Transitioning:- Identified inefficiencies and implemented process improvements to enhance productivity and reduce costs.- Built and maintained strong relationships with internal and external stakeholders to ensure smooth communication and program success.- Utilized KPIs and SLAs to track program progress, measure success, and identify areas for improvement.d) Contract Management Automation Transitioning (gCLM):- Proactively identified potential risks and issues, implementing mitigation strategies to keep programs on track.- Oversaw program budgets, resource allocation, and timelines to ensure efficient use of resources and on-time delivery.e) Floyd Automation (Order Management automation on BOT):- Continuously evaluated program performance and implemented corrective actions to enhance quality and effectiveness , driving $35.3 million of revenue every year- Collaborated with cross-functional teams to resolve operational issues and drive improvement initiatives. Show less