Jamie Patnode

Experience

• 

  Starbucks

  May 2003 - Jul 2007

  Barista

  • Led and motivated a team of baristas to ensure efficient shift operations and uphold Starbucks' high standards for customer service and product quality.• Managed opening and closing duties, including cash handling, inventory checks, and store cleanliness, to maintain readiness for the next shift.• Trained and onboarded new employees, providing guidance on Starbucks' procedures and fostering a positive work environment.

• 

  Swedish Medical Center

  Feb 2008 - Feb 2009

  Patient Service Rep

  • Managed patient inquiries, scheduled appointments, and handled insurance verification with a compassionate, patient-first approach.• Collaborated with medical teams to facilitate seamless communication and care coordination, enhancing patient satisfaction.• Ensured smooth operations in a fast-paced healthcare setting at Swedish Medical Center in Seattle, WA.

• 

  Nordstrom

  May 2008 - Apr 2009

  Sales Associate

  • Provided personalized customer service by assisting clients with product inquiries, returns, and exchanges, ensuring a positive shopping experience.• Handled high-volume customer interactions during peak seasons, resolving concerns efficiently to maintain Nordstrom's exceptional service reputation.

• 

  Olympia Multi-specialty Clinic

  Feb 2009 - Jun 2013

  Human Resources Manager

  In this role, I created, implemented, led, and continuously improved company HR strategies and programs. This included overseeing all staff recruitment, onboarding, engagement, and retention initiatives while simultaneously managing payroll and accounts payable processes. I was a trusted resource for resolving internal issues and employee relations matters while also tracking benefit eligibility, advising the company’s CEO on HR strategy, and performing other critical HR functions.

• 

  Proliance Orthopedic Associates

  Jun 2013 - Jul 2018

  HR Director Proliance Orthopedic Associates

  In this role, I oversaw all employee recruitment, retention, benefit administration, LOA, performance management, and training functions. I also liaised between executive leadership and employees in areas including benefits, recruitment, payroll, and training. During my tenure, I created targeted coaching, counseling, and performance improvement opportunities. I also developed staff training, employee development, and reward programs while completely overhauling the company’s onboarding process, among other key work. Show less

• 

  ReNu Medical, Inc.

  Jul 2018 - Jul 2019

  Director of Human Resources

  • Led HR efforts during the acquisition of Renu Medical by Arjo, ensuring alignment with new company goals.• Developed and implemented performance management systems to address employee relations issues.• Implemented a new payroll system, reducing processing time and integrating HR industry trends.

• 

  Master Builders Association of King and Snohomish Counties

  Jul 2019 - Sept 2024

  Human Resources Director

  As Director of Human Resources for the Master Builders Association of King and Snohomish Counties, I played a pivotal role in driving the organization's vision of creating an exceptional workplace where employees thrive both professionally and personally.Partnered with senior leadership to align HR strategies with organizational goals, focusing on hiring, retention, and overall team satisfaction.Led the development and implementation of HR policies, processes, and training programs to support organizational objectives and drive continuous improvement.Administered comprehensive HR programs including compensation, benefits, leave, performance management, disciplinary matters, and employee recognition initiatives.Ensured compliance with federal, state, and local employment laws, regularly reviewing and updating policies to maintain adherence to regulatory standards.Stayed up-to-date with HR trends, best practices, and regulatory changes, proactively communicating and applying new knowledge to enhance HR operations.Advocated for ongoing professional development and certification opportunities to support team growth and personal career progression. Show less

• 

  INTEGRUS

  Nov 2024 - now

  Human Resources Manager