Vicky Shasha-Ndlovu

Vicky Shasha-Ndlovu

Hostel Support Worker

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location of Vicky Shasha-NdlovuManchester Area, United Kingdom

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  • Timeline

  • About me

    Experienced Social Housing Service Manager - Tenancy Sustainment and Support, Quality Assurance & Performance Management, Project Management, Housing Management

  • Education

    • Staffordshire University

      2006 - 2010
      Bachelor of Science (B.Sc.) Psychology PSYCHOLOGY
    • Chartered Institute of Housing

      2015 - 2017
      Certification Housing Practice - Managing Neighbourhoods Level 4
  • Experience

    • BRIGHTER FUTURES HOUSING ASSOCIATION LIMITED

      Jul 2003 - Jul 2006
      Hostel Support Worker

      Supporting vulnerable customers who are usually excluded from mainstream services

    • BRIGHTER FUTURES HOUSING ASSOCIATION LIMITED

      Feb 2007 - Jun 2011
      Rough Sleeper Support Worker

      Street outreach to rough sleepers on a daily basis

    • Riverside

      Oct 2011 - Dec 2012
      Support Worker

      Supporting customers in a drug abstinence project

    • New Charter Group

      Dec 2012 - Jul 2017

      Managing a team of customer service assistants in Supported Housing Working in Accommodation Based Supported services in Oldham

      • Supported Housing Customer Services Manager

        Aug 2016 - Jul 2017
      • Customer Support Worker

        Dec 2012 - Aug 2016
    • Petrus Community

      Nov 2019 - Jan 2020
      Assistant Project Leader

      Assistant Project Leader

    • Wythenshawe Community Housing Group

      Jan 2020 - Mar 2020
      Tenancy Support Co-ordinator
    • Petrus Community

      Mar 2020 - Sept 2023

      Day to day operational management of a mixture of services that deliver tenancy support and intensive housing management. I managed and led teams that deliver support and housing management to clients living in supported housing with challenging and complex needs to help them sustain and manage tenancies. Delivering a trauma informed support service for women to empower them to make informed choices

      • Service Manager -Supported Housing

        Jan 2021 - Sept 2023
      • Women’s Empowerment Worker

        Mar 2020 - Jan 2021
    • Your Housing Group

      Oct 2023 - Mar 2025
      Tenancy Management
    • Imagine Independence

      Mar 2025 - now
      Housing and Property Manager
  • Licenses & Certifications

    • PRINCE2® 2017 Practitioner

      AXELOS Global Best Practice
      Nov 2022
    • Independent Sexual Violence Advocate Diploma

      NCFE
      Mar 2021
    • CIH Level 4 Housing Practice

      Chartered Institute of Housing
      Feb 2017