Leonie Klijn

Experience

• 

  VLM Airlines

  Sept 2001 - Oct 2004

  Reservations/ticketing agent
• 

  ATPI

  Nov 2004 - Jan 2012

  Responsible for the daily operational process of the business travel department.Assist and report to the Unitmanager.Monitoring and establishing productivity goals.Training and coaching operational teamCommercial activities to establish and improve customer relationship and increase revenue.Operational activities like administration, selling flight/train tickets. Provide excellent service to the client by consulting about:Selling flight tickets, hotels, cars and train reservations.Responsible fot ticketing and administration. Experience with Galileo CRS system.

  • Supervisor corporate travel

    Jan 2008 - Jan 2012

  • Senior Business Travel Consultant

    Nov 2004 - Dec 2007
• 

  ATPI

  Feb 2014 - Dec 2015

  Team leader Nike travel implant

  Manage the daily operational process of the business travel department.Monitoring and establishing productivity goals. Training and coaching operational team and responsible for the related HR processes.Establish and invest in customer relationship.Close cooperation with events department (20-400 attendees per event)Operational activities like administration, selling flight/train tickets.

• 

  ATG (AllStars Travel Group)

  Dec 2015 - now

  Manage the daily operations of our Dutch, French and German ATG offices.Located in Utrecht, Strasbourg and Frankfurt.Provide operational and technical support to our Franchise offices within EMEA.Goals to achieve and job related activities:Extend knowledge of the ATG workarounds within the teams.Monitoring and establishing productivity goals and KPI'sStrategic decisions Implementation of new processes/systems - change management/efficiency improvementsEngage in active relationships with vendors( Airlines, hotel and car rental)Project management, involved in the following projects:-Responsible for the implementation of Conferma integration for hotel bookings in Amadeus and Sabre-Involved in implementation of Rail content (SNCF) integration in OBT (Concur).-Setting up integrated credit card payment solution in back office system (Protas).-Setting up and control data feed connections in back office (Protas) to Credit card companies -Implementation of Airline NDC via API and Aggregators-Roll out of new back office system Midoco-Transition to new GDS-Data quality control-Set up new office in France Show less Manage the daily operations of a business travel management company.Monitoring and establishing productivity goals.Training and coaching operational teams and responsible for the related HR processes.Build, establish and invest in customer relationship (account management).Close cooperation with events departments of large companies (20-500 attendees per event).Administration activities like BSP, invoicing (Protas), credit card reconciliation. Facility management, responsible for the office inventory, furniture and refreshments, making decisions on office needs.Supplier relations, cooperate and negotiate with all airline, hotel and car rental contacts.Project management, involved in the following projects:-Responsible for the implementation of Conferma integration for hotel bookings in Amadeus.-Involved in implementation of Rail content (SNCF) integration in OBT (Concur).-Setting up integrated credit card payment solution in back office system (Protas).-Setting up and control data feed connections in back office (Protas) to Credit card companies (MC, TP, AX) Show less

  • Director Operations EMEA & Global Projects

    Dec 2017 - now

  • Operations manager/Team leader

    Dec 2015 - now