Kevin Naidoo

Experience

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  Telkom

  Feb 2000 - Oct 2005

  Telkom Business Escalations Specialist

  Working within 10219 & 10217 Inbound client services & sales department and marketing various products and service's to residential and business customers of Telkom SA , I also was working within the 10217 quality assurance team & represented Telkom SA as their business escalations point of contact at the 10217 contact centre.

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  CCI Solutions

  Jan 2006 - Oct 2009

  Business to Business Sales Representative

  Acquiring new business contracts for Talk Talk Business & Opal Telecom whilst utilizing the various telecommunication related products and services offered to the Business & residential consumer market Within the United Kingdom. The contracts ideally dealt with 8 - 24mb ADSL/HDSL Broadband accounts, Web hosting and developing packages, ISDN30 services, Switchboard and PSTN applications whilst adhering to the following:• Ensure maximum volumes of sales calls are achieved, through managing low wrap up times and after call work• Open all calls with a professional, positive and confident approach• Using effective questioning skills to establish the customer’s needs• Utilizing effective listening skills to prescribe products that will give the best value to our client, to ensure a high quality of service and a low, cancellation / return rate• Demonstrating the necessary enthusiasm when presenting Features, Advantages and Benefits to customers• Understanding and executing effective objection handling techniques to present all our products positively• Completing and using tactical closing techniques to close and recap the sale• Ensure data accuracy by following verification procedures such as repeating and confirming of names, phone numbers, addresses, and credit card numbers• Maintaining 100% Adherence to all work schedules, quality criteria, call handling and duration targets, maximization of all quality and sales targets.• Ensuring 100% compliance with all internal call procedures and legislation i.e. DPA & Ofcom regulationsCompetencies established within profession :• Excellent communication skills• proficient in relevant computer applications• good keyboard skills• knowledge of sales principles and methods Show less

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  Cornerstone Training College

  Nov 2009 - Jul 2010

  Skills Development Facilitator, Assesor & Moderator

  Training and development of students doing the Call Centre training course/s & Microsoft End user computer courses available. Assessment of examination and development of course material relevant to current courses being thought. I actively facilitated the Sales and Debt collection aspect of courses offered as well to ensure maximum capability was harnessed from our students.

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  Imvana Training College FET

  Jul 2010 - Dec 2010

  Skills Development Facilitator, Assesor & Moderator

  Facilitation, training and development of students doing the Call Centre Client services, Sales & Marketing training courses & Microsoft End user computer courses specifically Excel, Power point & Word applications.

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  Coltech Training College

  Nov 2011 - Mar 2012

  Skills Development Facilitator, Assesor & Moderator

  Training and development of students doing the following short courses : Inbound Client Services, Outbound Sales & Debt collection, Junior Bookkeeping & Financial services, Office Administration courses & Introduction to Sales & Marketing

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  Blue Label Telecoms

  Mar 2012 - Jul 2023

  As a key member to the Blue Label KZN Regional Office and KZN Regional Manager, I ensure that the branch functionality and day to day running goes smoothly and diagnose and ensure speedy resolution to problems as they occur in either the technical or administrative sector of the business. I facilitate the processing of Contracts, utilize Customer Relationship Management system and related systems to ensure the sales and technical aspect of the branch is in order, Handle all sales queries telephonic and e-mails. I also draw daily, weekly sales reports and facilitate repair of device/machine related problems, assist our Accounts Dept, Administer control of stores, orders and assist with monthly stock takes. I embody the "Customer is King" Philosophy & Provide Excellent Customer Service. I streamline the teamwork communication between Customer Relationship Consultants and Technical Service Consultants to Ensure smooth work flow, I also provide support functionality to the Regional Manager not limited to the following:Merchant Billing SupportNew Contract creationFinancial QueriesDistribution of PaymentsLoading of Debit OrdersAllocation of PaymentsAccount ManagementSupport to all BLD merchants and StaffSupport to Customer Relationship ConsultantsSupport to Franchise and Service Managers of MerchantsSupport to all departments internallyInsurance claimsNetwork & Connectivity queriesAll VAS related queriesOffice AdministrationProvide support to the Operations DepartmentArranging departmental travel Incl. , Hotel Bookings, Car HireOffice equipment management Show less We allow consumers to purchase Prepaid Vouchers, Gaming Vouchers, make payments towards Multiple Bill Issuers, Event Tickets, Bus Tickets and do Money Transfers through handheld or standalone devices. We are the market leaders who are passionate about ensuring our clients grow by increasing foot traffic in there stores. I focused on Petroleum Sector and Retail Sites in the Durban CBD & Surrounding Area,Tongaat and Verulam Area.Sales and Revenue Targets:Ensure all new business acquisition and revenue targets set by the business , within your territory are achieved.Grow existing customer base revenues through liquid product mix.Maintain and grow key relationships within the merchant base serviced by Sales Operations.To embody the “customer is king” philosophy.Business Development and Growth:Ensure that all existing clients are visited at least once during each structured call cycle.Ensure consistent up selling and cross selling of existing products to clientsEnsure any adhoc promotional activity is executed as per operations briefsNew Business acquisitionsClient Retention:Discuss with merchant their profit margins and monitored sales transactions as well as make comparisons over previous months to optimise opportunities for profit.Follow client call cycleEnsure all client retention targets are met by retaining at least 90%Provide support to internal and external regarding the following:Operational, Financial and Technical QueriesEnsure all calls are recorded and resolvedClient Management:Ensure clients are made aware when they are not achieving required profit margins.Ensure that training is given to all new installations.Ensure Point of Sales Material, such as posters etc. is given to client giving information about new products and the Company.Ensure that your client receives trainingCommunicate with clients regarding new products available, and on the market.Report on Competitor ActivityReview weekly sales report -red flag anomalies. Show less Support function to the Blue Label KZN Regional Office and KZN Regional Manager, I ensure that the branch functionality and day to day running goes smoothly and diagnose and ensure speedy resolution to problems as they occur in either the technical or administrative sector of the business. I facilitate the processing of Contracts, utilize Customer Relationship Management system and related systems to ensure the sales and technical aspect of the branch is in order, Handle all sales queries telephonic and e-mails. I also draw daily, weekly sales reports and facilitate repair of device/machine related problems, assist our Accounts Dept, Administer control of stores, orders and assist with monthly stock takes. I embody the "Customer is King" Philosophy & Provide Excellent Customer Service. I streamline the teamwork communication between Customer Relationship Consultants and Technical Service Consultants to Ensure smooth work flow, I also provide support functionality to the Regional Manager not limited to the following:Merchant Billing SupportNew Contract creation Financial QueriesDistribution of PaymentsLoading of Debit OrdersAllocation of PaymentsAccount ManagementSupport to all BLD merchants and StaffSupport to Customer Relationship ConsultantsSupport to Franchise and Service Managers of MerchantsSupport to all departments internallyInsurance claimsNetwork & Connectivity queriesAll VAS related queriesOffice AdministrationProvide support to the Operations DepartmentArranging departmental travel Incl. , Hotel Bookings, Car HireOffice equipment management Show less

  • Regional Sales Support Manager , Eastern Cape (Informal Sector)

    Jun 2022 - Jul 2023

  • Regional Sales Administrator

    Feb 2021 - Oct 2022

  • Customer Relationship Consultant Durban & Surrounding Area

    Oct 2020 - Jan 2021

  • Regional Sales Administrator Retail Formal

    Feb 2013 - Oct 2020

  • Technical Support Helpdesk Escalations

    Mar 2012 - Jan 2013
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  Alencon Primary School

  Jun 2014 - Oct 2015

  SGB Chairman

  I oversaw and managed with my team & school principal a school budget portfolio of R450~R600k annually and ensure that all aspects of the school governance and progression targets are met within each financial year. Facilitation of 4 subcommittees being Building and Maintenance, Finance , Fundraising & Staffing and implementation in conjunction with the DOE appointed school head. My team & I have successfully initiated a e-learning platform and introduced Zulu as the pilot language within a quintile 4 school in our area. During my tenure we were in a developmental stage of replacing text books with tablets and becoming fully established e-learning school by early 2016. My present role allows me to engage various stakeholders to institute positive change within a underprivileged organisation and show growth and stability. Show less