Salae Walker

Experience

• 

  Walmart

  Jun 2012 - Aug 2015

  Assistant Manager

  • Responsible for supervision of the store and associates; providing guidance and direction.• Monitor employee productivity and optimize procedures to reduce cost.• Recruited, hired and trained new employees including management and supervisors. • Review financial statements, sales and activity reports, and other performance data to measure productivity and goals achievement and to determine areas needing cost reduction and program improvement.• Manage cash handling procedures • Planned and implemented company initiated programs and procedures. Show less

• 

  Walmart

  Aug 2016 - Mar 2019

  Ops Assistant Manager

  • Manage 40 or more employees involved in customer service, stock levels and safety• Monitor employee productivity and optimize procedures to reduce cost. • Recruited, hired and trained new employees including management and supervisors. • Review financial statements, sales and activity reports, and other performance data to measure productivity and goals achievement and to determine areas needing cost reduction and program improvement.• Represented the store manager during evening hours. Made decisions successfully involving customer and associates.• Manage cash handling procedures Show less

• 

  Foodbuy USA

  Mar 2019 - May 2021

  Lead Customer Resolution Specialist

  Active leadership support in training, key performance indicator development, and workflow management. • Implemented updated case review process to improve case management and customer service.• Perform case quality accuracy reporting for Resolution Specialists. Provides overview results of the accuracy check, which will be included towards the Resolution Specialists monthly/yearly performance. Collaborating and coordinating with other Foodbuy internal team members, suppliers, and customers.• Provides suggestions & ideas on how to strive for ways to improve the effectiveness and efficiency of support services, processes, and technology being used to enhance the customer experience.• Support all Foodbuy purchasing programs, customers’ needs, and/or strategic initiatives. Show less

• 

  Canteen North America

  May 2021 - now

  Territory Manager

  Responsible for supervising and coordinating activities of associates to assure the highest standard of customer service. Also responsible for the communication to and retention of client accounts.• Proactively engage in strategies with clients to develop a professional relationship through the provision of product and operational services, training, and customer services. • Development of an overall territory plan and strategy that identifies customers and products needed to deliver sales targets by leveraging distributor relationships.• Ability to influence others and work collaboratively across teams to ensure flawless integration with key partners, including Finance, Pricing, Risk, Marketing, Operations, and Legal. • Prepare pitches, presentations, and other marketing approaches based on customer needs• Assess performance by location through audit reports (Quarterly District Evaluations) Show less

• 

  Canteen One

  Nov 2022 - now

  • Senior Client Manager

    May 2024 - now

  • Client Services Manager

    Nov 2022 - now