Kevin Holmes

Experience

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  Procentive

  Oct 2004 - Sept 2017

  Product Services Director

  As founding employee (#1) for this pioneering behavioral health software venture, I evolved multiple mission-critical functions from ground zero to maturity while steering product development in an emerging market.➢ Architected the Entrepreneurial Operating System (EOS) framework, establishing accountability charts, quarterly planning rhythms, and departmental scorecards that brought systematic excellence to our startup environment➢ Created an innovative online chat support system achieving 4.9/5 customer satisfaction ratings that became a cornerstone of our service reputation➢ Established BillCare as a greenfield operation, developing repeatable billing processes that became a standalone business unit➢ Cultivated a team of 20+ professionals across multiple service lines, with many growing from entry-level positions to department leadership➢ Provided strategic guidance during three successful private equity acquisitions, ensuring continuity of operations and customer satisfaction Show less

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  Tevera

  Jun 2017 - Mar 2023

  Promoted during a pivotal transition as Tevera established independence following a private equity spinoff, coinciding with pandemic-driven remote work challenges. I was tasked with simultaneously rebuilding cultural foundations and operational stability while navigating unprecedented workplace disruption.➢ Achieved industry-best engagement metrics including a 4.9 Glassdoor rating and +78 eNPS by embedding core values across onboarding and recognition programs➢ Cut attrition by more than half through a strategic overhaul of onboarding systems and cultural integration initiatives for our globally distributed team➢ Transformed core values into actionable frameworks for recognition and talent acquisition—driving a 40% eNPS surge in under a year➢ Selected and implemented a new HRIS system, enhancing compliance capabilities for our multi-state and international workforce➢ Led change management during the company's private equity acquisition, providing critical training and communication support Show less I evolved through multiple roles during Tevera's critical growth phase, starting with establishing our first formal usability and user experience practices, then developing our learning and development function during a period of significant transition.➢ Improved NPS by 200% by implementing WCAG 2.1 AA compliance standards and streamlining our entire product development workflow➢ Reduced new-hire training time by 30% through automated LMS implementation and structured onboarding blueprints➢ Created a leadership development program with biweekly masterclasses on delegation, conflict resolution, and performance coaching➢ Organized Tevera's first-ever company Summit, designing experiences that reignited team cohesion during a pivotal organizational shift Show less

  • Director of People Operations

    Mar 2022 - Mar 2023

  • Learning and Development Manager

    Jun 2021 - Mar 2022

  • Usability Manager

    Jun 2017 - May 2021
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  Lumivero

  Apr 2023 - Aug 2024

  Senior Talent Development Manager

  I was recruited during a critical post-acquisition integration to unify disparate corporate cultures and establish cohesive talent frameworks. My mandate was to transform fragmented performance systems into a unified approach bridging geographical and organizational divides across our global workforce.➢ Engineered a comprehensive performance management system, introducing new software, manager training, and recurring one-on-ones across US, Australia, Europe, and Central/South America➢ Elevated eNPS by 44% in one year by orchestrating immersive company summits featuring a NYT bestselling author keynote aligned to core values➢ Created an immersive week-long orientation program that bridged remote/hybrid divides and connected new hires with leadership and company values➢ Championed manager coaching to address performance challenges, developing structured improvement processes and documentation systems Show less

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  G55 Consulting, LLC

  Aug 2024 - now

  Founder

  After 20+ years transforming workplace cultures for others, I launched G55 Consulting to help more organizations create environments where employees can do what they love, with people they trust, for a purpose they believe in.Drawing on methodologies that previously achieved industry-leading engagement scores, I partner with leaders to assess their current culture, identify opportunities for improvement, and implement practical strategies that simultaneously enhance employee experience and business performance.➢ Design customized engagement strategies that leverage the 5 Voices framework to improve team communication and performance➢ Facilitate interactive sessions addressing communication gaps and building stronger team cohesion➢ Partner with clients to create cultures where core values are actively lived rather than merely existing as statements on a wall Show less