Erin Pickard

Experience

• 

  Embassy Suites Hotel

  Dec 1996 - Mar 1998

  Assistant Reservations Manager

  As the In house Assistant Reservations Manager I was in charge of 6 employees and their scheduling. Revenue Management. Meeting and exceeding ADR and RevPar per budget. Attending weekly manager meetings. Helping Front Desk with large group check ins. Working directly with DOS and four InHouse Sales Managers to discuss and review ADR and RevPar growth to ensure revenue goals are achieved.

• 

  RTP Tree Company

  Jan 2003 - Mar 2008

  Administrative Assistant

  With RTP I was responsible for Sales and Marketing in the Raleigh/Durham market. Running estimates to potential clients. Billing and Collections. RTP went out of business is 2008.

• 

  TGI Fridays

  Mar 2008 - Feb 2012

  Server Trainer

  I trained all incoming servers/hosts/bussers upon hiring. Completed new hire packages and filling out paperwork. Training new employees on steps of service by TGIFriday's corporate standards. ServSafe and Surf certifications.

• 

  Hampton Inn and Suites

  Feb 2012 - Apr 2015

  Guest Service Supervisor

  Responsibilities include making/altering reservations. Preparing Accounts for billing. Assisting and troubleshooting all guests problems and complaints. Effectively communicating with all departments. Accommodating guest requests and preferences, and other duties as assigned by my Front Office Manager. Logging all Maintenance requests and resolving upon completion. Assisting the DOS with group reservations, rooming lists and handling meeting space requests. Calling groups to remind them of their cut off dates. Direct interaction with guests generating leads for the property. Providing site tours to walk in guests. Show less

• 

  Home2 Suites by Hilton

  Mar 2014 - Dec 2014

  Guest Service Supervisor

  As a Guest Service Representative my responsibilities include but are not limited to making sure my guests are 100% satisfied with their stay every time. Making and modifying reservations. Accomodating my guests needs and wants per their preferences. Communicating with all departments to effectively maintain hotel daily operations. Assisting with any duties deemed necessary from Management.

• 

  Comfort Inn Apex

  Jan 2017 - Jul 2019

  Guest Service Manager

  As the Guest Service Manager I was responsible for day to day operations at the hotel. I did all Accounts Payable and Receivable. Under my direct supervision we have managed to meet and exceed ADR and RevPar for our area. While manager I took our LTR from 6.7 to brand standard of 8.2 in the first year.

• 

  Boston Market

  Dec 2018 - now

  Catering Driver

  Delivering delicious food and setting it up for anyone who wants to have a catering event.

• 

  Uber

  Dec 2019 - Feb 2020

  Uber

  uber eats delivery driver