Judith Orji

Experience

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  Carlson Wagonlit Travel

  May 2012 - Jun 2015

  Corporate Travel Consultant

  Travel Consultant: May 2012-present, Carlson Wagonlit Travel Mgt. Company Victoria Island.*Booked flights, hotels and chauffeur reservations for clients like Accenture, Arcelormittal , JP Morgan Chase and Actively promoted and expanded the portfolio of services, resulting in 20% growth in the sale of tour, cruise, air, car, and hotel products.*Successfully upsold tour, cruise, and upgraded accommodation packages to clients, contributing to a 40% increase in revenue generation.*Responded to client inquiries and requests promptly, with an average response time of 30 minutes, enhancing overall customer experience.*Maintained an outstanding customer satisfaction rate, resulting in repeat business from prominent clients such as Accenture, Arcelormittal, and JP Morgan Chase.*Achieved a high rate of booking accuracy, with over 90% of reservations made without errors, ensuring clients' travel plans were executed flawlessly.*Maintained up-to-date knowledge of vacation, tour, and cruise areas, leading to improved recommendations and more informed client consultations.*Effectively arranged conferences and meeting facilities, ensuring client requirements were met with a high satisfaction rate.*Handled a high volume of calls from travelers, ensuring reservations were booked in a timely and efficient manner, resulting in a 20% reduction in booking time.*Completed all ticketing, payment transactions, and paperwork accurately, preventing errors and ensuring smooth financial processes.*Created detailed itineraries for clients upon bookings, ensuring the accuracy of reservations and providing comprehensive confirmations, resulting in high client trust and satisfaction. Show less

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  Hunta Corporate Solutions

  Nov 2016 - now

  Operations (Team Lead)

  • Successfully communicated job expectations, trained, and supervised employees, resulting in a 50% improvement in team performance and productivity.• Consistently surpassed sales targets and demonstrated exceptional client management skills, securing and retaining high-value corporate clients like NewcrossEP, Euracare Pharma, Petrolog, and Global Ocean with annual travel revenues exceeding $500,000.• Contributed to strategic planning and reviews, implementing production, productivity, quality, and customer-service standards. Managed operations to meet or exceed budget expectations and initiated corrective actions, resulting in a 10% reduction in operational costs.• Maintained a safe and compliant workplace by establishing and enforcing standards and procedures, leading to an accident-free work environment and compliance with legal regulations.• Successfully established contracts and pricing, tracked vendor performance, and reviewed and approved operational invoices, ensuring cost-efficiency and strong vendor relationships.• Collaborated with the operations team to improve the customer experience, resolved issues and complaints, and implemented strategies that resulted in a 80% increase in customer satisfaction.• Proactively marketed and sold tour, cruise, air, car, and hotel products to clients, contributing to a 10% increase in ancillary service sales.• Prepared and updated spreadsheets using Excel for tracking corporate client activities, improving transparency and reporting.• Successfully oversaw a team, ensuring that all clients received the same level of service, which led to a 50% improvement in overall team performance.• Played a key role in preparing invoices and billing using Waveapps, achieving 60% improvement in billing accuracy and timeliness and successfully performed bookkeeping duties, ensuring accurate financial records and compliance with accounting standards. Show less

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  Rotawn Energy & Logistics

  Jan 2020 - now

  Human Resources Manager