Neitika Reddy

Experience

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  Sitel Group

  Mar 2008 - Oct 2009

  Senior Customer Service Associate

  Promoted as a Quality Analyst in March 2009 heading and monitoring calls of a team of 20 members.• Booking train tickets for customers based in the United Kingdom, for The Train line.

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  Serco

  Nov 2010 - Jul 2012

  Senior Customer Service Executive

  Working with National Rail Enquiries dealt with high call volume and serving passengers based in the United Kingdom with Train Timeand journey details and ticket fares.• Helping my team leader in making strategies for the development and better performance of my co team mates.

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  P&O Cruises

  Jan 2013 - May 2017

  Cyber Security Manager

  Responding promptly and answered / resolved customers and crew members (staff onboard the ship) internet inquires and complaints.• Maintaining records and doing stock take of the books in the library available for passengers onboard. Suggesting books to passengersif required and checking books in and out as and when books taken out and returned to the library.• Investigated and resolved service issues and/or product problems. Managed customers database accounts performed customerverification and processed applications, orders, follow up and requests.• As a Receptionist being the primary face of the ship supported the Font Desk Manager and Hotel Manager. Was co responsible for afriendly and polite interaction with the passengers at the front desk to guarantee a maximum satisfaction of guests as well as anefficient organization and realization at the front desk.• Worked with administration forwarded requests and unresolved issues to the designated resource by communicating and coordinatingwith the internal departments.• Provided customers with technical support and first call resolution using maintenance procedures created with company products.• Helped the Hotel Operations team onboard with Embarkation and Disembarkation of passengers and also helped with crowdcontrolling during tender operations.• Always offered a helping hand whenever possible and required to the Shore Excursions Team onboard for tours dispatch i.e. issuingtour tickets, crowd controlling, passenger mustering etc. Show less

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  EClinicalWorks

  Jul 2017 - now

  Strategic Account Manager

  Manages and works with cross functional resources to deliver personalized solutions and proposals to prospects.• Keeps current and trained on products and solutions and processes, as well as of the general industry.• Keeps informed of all products and solutions as well as the industry in general.• Work as part of the sales team in prospecting, qualifying, proposing and closing opportunities.• Oversees and coordinates activities of multiple departments, designed to ensure timely and effective performance of servicescontracted.• Analyzes contractual commitments, customer specifications and other data to ensure logistic services meet the customers' needs forthe specified job scope.• Develop documentation required and forward to the customer as confirmation for each phase of job completion.• Identifies up-sell opportunities throughout the course of each call for organic growth.• Refer unresolved customer grievances to designated departments for further investigation.• Meet the defined SLA for all the concerns or queries raised by our clients• Expected to know our product line and assist clients in their day to day operations• Maintain the desired communication standards (Verbal/Written) set by the organization• Identify gaps in client’s workflow and provide necessary suggestions• Handle cases, schedules, escalations effectively Show less