Francis Kimura, MBA

Experience

• 

  MGM Resorts International

  Jun 2015 - Jan 2016

  Talent Acquisition Representative

  • Supported the talent acquisition team to implement a result driven strategy for the company• Maintained ATS database for daily monitoring including workday system• Researched job descriptions and post position for the company requested by property/departments• Conducted weekly requisition hiring activities audits• Documented, organized, and submitted weekly operational reports• Aided the recruiter with interviews when they are not available

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  MGM Grand Hotel & Casino Las Vegas

  Jan 2016 - Jul 2017

  Housekeeping Manager

  • Supervised 35 employees including house person, and guest room attendants while overseeing 160 rooms• Conducted daily inspections of all rooms to ensure cleanliness and brand standards are consistently being met• Reported room status in accordance with timelines/procedures of MGM Grand• Informed any issues or repairs to our maintenance department and front desk• Answered to emergency situations in calm and rational matter• Led welfare check on rooms that had do not disturb sign to ensure everything was satisfactory to company policies• Provided, fostered, and educated staff on a safe work environment, including proper storage of chemicals and materials needed for daily room cleaning Show less

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  Ace Parking

  Jul 2017 - Sept 2019

  • Supervised 24 employees including shift supervisors, and valet staff• Assisted the parking manager on hiring, training, coaching/counseling process• Sustained an active partnership with Human Resources, Union Representatives, and partnered Clients• Supported the parking manager on budget planning activities, forecasting, and expense management• Collaborated with the parking manager to analyze financial statements to determine business opportunities• Resolved complaints, valet claims, and service discrepancies when parking manager is not available• Ensured ongoing compliance to company safety programs and procedures Show less

  • Site Operations Manager

    May 2018 - Sept 2019

  • Assistant Manager

    Jul 2017 - May 2018
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  Plaza Hotel and Casino

  Sept 2019 - Jul 2021

  Parking Manager

  • Supervise 17 employees including assistant manager, shift supervisors, and valet staff• Direct management of team while coordinating hiring, training, mentorship, and counseling process• Ensure parking policies and procedures meet and exceed established standards• Participate in long range and strategic developmental planning• Negotiate and manage projects for valet and self-parking operations• Maintain an active partnership with Human Resources and Union Representatives by auditing staff compensation and recognition• Efficiently create and manage budget using enhanced collaboration, forecasting, and expense management• Create reports regarding financial impacts on business conditions, customer trends, while providing recommendations for improvement• Organize full strategic planning and P&L management responsibilities• Analyze financial statements to determine new business opportunities generating an increase in customer traffic• Resolve complaints, valet claims, and service discrepancies using transparent reporting to decrease company liability • Ensure ongoing compliance to company safety programs and proceduresSignificant Accomplishments: Orchestrated the implementation of an automated valet management system creating efficient and reliable services which generated yearly revenue increase of 45%. Boosted revenue of valet sales by more than $20,000 per month amidst the 2020 Worldwide Health Crisis. Show less

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  Freeman Company

  Jun 2022 - now

  • Sr. Client Solutions Manager

    Oct 2024 - now

  • Client Solutions Manager

    Jun 2022 - Oct 2024