Milton C.

Experience

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  Continental

  Sept 2010 - Aug 2011

  Logistics
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  LOG Commercial Properties

  Aug 2011 - Oct 2012

  Onsite Logistics Supervisor
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  Oscars International

  Jan 2016 - Jan 2018

  Bookings & Accommodation Team Manager

  Project: Bookings and Accommodation for International Students and Summers Camps Activities in Ireland:• Ensure that all workings are manufactured in a correct, cost-effective and timely manner in alignment withspecifications and quality requirements.• Chalking out or improve operational systems, processes and best practices that guarantee organisational well-being.• Contribute towards the achievement of the company's strategic and operational objectives.• Examine financial data/statements and use them to improve profitability.• Perform quality controls and monitor production KPI's.• Recruit, train, supervise and appraise human resources.• Cater to clients' or personnel's concerns. Show less

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  Arvato CRM Solutions

  Sept 2018 - Jan 2019

  Fulfilment Team Manager @ Harley-Davidson

  Project: Logistics Vendor Management and Customer Care Centre Management:• Management of overseas vendor teams, responsible for logistics, fulfilment and customer care centres. • Primarily responsible for ensuring total customer satisfaction by overseeing the order processing and fulfilment processes.• Essentially making sure the customer gets what they order in time and receives it in good shape, with right lot codes and best before dates, to ensure the customer is satisfied with our service & product quality.• The role involves scheduling and overseeing wrapping processes, liaising with customers, ensuring finished product quality, handling shipping/receiving and related documentation.• Ensure quality wrapping/labelling (correct dates, lot codes, neat labelling), and to optimize inventory.• Another primary responsibility is to lead, supervise, train and ensure the performance of all fulfilment staff and to work with supervisory/management peers constructively and productively. Responsible for creation and presentation of Business reviews. Show less

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  Cognizant

  Jan 2019 - Jun 2020

  Team Manager / Training & Quality Lead @ Facebook

  Project: Facebook Trust and Safety HB Machine Learning:• Managing a multicultural team of content review analysts embedded on Facebook sites.• Handling day to day operations, people and performance management.• Training agents on policy and processes to detect and prevent inappropriate interactions on social media.• Coaching agents and finding ways to motivate and empower the team performance.• Establishing and maintaining excellent relationships with Clients and Stakeholders.• Reviewing and improving raw data and dumps to create ad hoc dashboards and analytical reports.• Reporting operational metrics and performance to Client on a weekly, monthly and quarterly basis.• Planning, baselining, monitoring and meeting SLAs across different projects and sub-projects.• Monitoring and managing KPIs, by driving high levels of performance in all aspects of the business.• Planning headcount and hiring personnel for all roles and functions in a complex and highly technical environment.• Identifying areas and opportunities for improvement and expansion.• Managing changes driven by Client or Operations effectively by minimising cost and impact.• Managing, mentoring and developing leads and support staff to grow within the business.• Striving to improve existing processes from a strategic perspective for long term benefits.• Managing staff levels and analysing capacity through ordinary and extraordinary circumstances.• Applying engagement measures and Reward and Recognition processes to retain talents and key performers.• Actively involved with Client Procurement for the creation and amendments of SOWs and contracts.• Processing monthly bill cycle, billing and forecasting. Show less

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  TELUS International

  Aug 2020 - Nov 2020

  Team Manager - Ads Review OPS

  • Leading a team of amazing ad-reviewers and quality analysts for a large social media company.

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  LinkedIn

  Nov 2020 - Mar 2023

  • Member Safety & Recovery Consultant 2

    Oct 2022 - Mar 2023

  • Member Safety & Recovery

    Nov 2020 - Oct 2022
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  TikTok

  Mar 2023 - now

  EMEA TnS Search AI Lead
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  BRIA - Brazil Ireland Association

  Aug 2023 - now

  Vice President

  Volunteer