Susan Devkule. PMP. SAFe POPM

Experience

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  EXL GROUP

  Jun 2005 - Dec 2007

  Underwriting Executive
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  Reliance General Insurance

  Dec 2007 - Jun 2010

  Branch Service Manager
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  L&T Infotech

  Jun 2010 - Jun 2014

  P&C Insurance Consultant with 7 years of experience in the areas of Business Analysis, Requirements Gathering, Process Mapping/Improvements, Insurance Operations,Underwriting & Claims Management with a strong Insurance domain background • Experienced in initiation, scope, Business & Functional requirement documentation, process workflows, and implementation plans. Extensive experience in Requirements gathering and conceptualization• Hands-on expertise in solution conceptualization, formulate solution accelerators, validation with Industry analysts/experts• Comprehensive knowledge of Property & Casualty Insurance OperationsPossess excellent interpersonal and organisational skills with proven abilities in customer relationship management. Show less • Analyze the business needs, elicit, communicate and validate requirements. • Write Business Functional Requirement Document. • Translate the requirements into Business Requirements Document (BRD) and Use Case documents. • Prepare User Acceptance Testing, Test scenarios, Test cases and Test execution plans. • Preparing business cases and presented to client after analyse and estimation. • Providing the insight into the insurance business operations • Providing the business logic to the development team • Creation of the various testing scenarios for the integration and system testing • Ratification of the various functional modules from the end-user perspective by preparing the user test cases • Planning and scheduling the change request implementations Show less

  • Business Consultant

    Mar 2012 - Jun 2014

  • Senior Business Analyst

    Jun 2010 - Mar 2012
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  Nationwide Insurance

  Oct 2019 - now

  Business consultant for Customer Innovations team (CIPS)- Serve as a consultant between business customers and IT for development and implementation of new applications and tools or modifications to existing PAS application. - Analyze complex business and user needs, define business requirements and recommend appropriate solutions and system modifications. - Subject Matter Expert and Lead for various PAS tools and vendor based projects. Currently working on multiple simultaneous projects, the role demands skills of project management with business information analysis, providing design specification using the vendor tool, estimation and scheduling, conducting impact analysis, causal and resolution, training the existing team to transition the toolset framework from vendor, and work with the development and deployment teams as a facilitator for the implementation. - Act as a resource for direction, training and guidance for less experienced staff. Assign responsibility for tasks, sets clear objectives, and monitors progress and results. Monitor project schedules and costs. Develop project plans, work breakdown structures, and deliverables for overall solution delivery. Show less

  • Sr Consultant / Product Owner

    Mar 2024 - now

  • Business Consultant

    Jun 2014 - Mar 2024

  • Business App Owner(BAO) Garage Rate to Issue Application

    Oct 2019 - Mar 2021