Christopher Counsell

Experience

• 

  University of Wollongong

  Aug 2011 - Dec 2011

  Research Assistant

  - Extensive literature review - Design and utilisation of research coding framework - Five-week research focusing on the portrayal of inter-ethnic (and other) couples in Australian media - Statistical design and input

• 

  Cardno

  Jul 2012 - Dec 2012

  Junior GIS Analyst

  - Created a variety of maps for different clients.- Developed solutions and procedures for troubleshooting.- Designed new, more efficient methods for regular tasks- Collaborated with several other GIS users in a dynamic environment.

• 

  Cardno

  Jul 2015 - Mar 2016

  GIS Analyst
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  Arcadis

  Jun 2016 - May 2018

  GIS Consultant

  - Managed, delivered, governed and lead GIS solutions on large-scale infrastructure projects - Lead GIS solution for Moorebank Intermodal Terminal Facility across multiple stages - Data management, reporting and Web-GIS provision for internal and cross-company - Developed automated workflows that brought efficiency and allowed frequent, short-notice web updates

• 

  Esri Australia

  May 2018 - Dec 2021

  Esri Australia has a shared passion for solving problems with GIS and Enterprise Technology; for contributing to an ongoing geospatial conversation; and collaborating with our clients for a better future. As a Senior Lead Consultant in the Client Success division Chris plays a role in making this vision a reality. Key responsibilities include daily management of escalated incidents, interfacing with key strategic clients, system analysis, Enterprise support and system maintenance. Additional responsibilities:Provide high-quality technical support, training and customer service to Esri Australia clients.Perform incident, problem and change management processes in line with ITIL best practice service delivery framework to resolve Level 3 and Level 4 technical issues.Manage the escalation process for level 2-3 consultants and complex/high-priority cases through the provision of technical advice, client management and liaison with Technical Service Leads, Managers.Maintain knowledge of current technology and application trends, including certification in ArcGIS Enterprise, ArcGIS Online, ArcGIS for Desktop and CompTIA++.As a subject matter expert, author and edit technical knowledge articles for internal and external users.Ensure direct reports are knowledgeable, managing case workloads and exceeding service level and oeprational performance metrics of the Client Care Team.Lead and conduct reviews and evaluations of assigned team members. Act as an escalation point for product technologies, case management and other areas as required to ensure optimal client experience. Show less - Provide leadership, mentoring and performance review within Enterprise team- Act as an escalation point for incidents- Delivered integrated mobile solutions for mobile data capture workflows- Maintain knowledge of current trends in GIS technology and certification for Esri products- Delivered technical instruction in a number of courses, notably: ArcGIS Enterprise Administration Workflows, ArcGIS Enterprise: Configuring a Base Deployment, ArcGIS Pro Editing Workflows, Putting ArcGIS to use Across your Organization, Field Data Collection and Management using ArcGIS - Assist clients using analytical, educational and problem-solving skills Show less

  • Senior Lead Consultant

    Dec 2020 - Dec 2021

  • Lead Consultant

    Jul 2019 - Dec 2020

  • Consultant

    May 2018 - Jul 2019
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  Jacobs

  Nov 2021 - Aug 2022

  Associate Geospatial Consultant
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  Asplundh Tree Expert (Australia) Pty Ltd

  Aug 2022 - now

  • Spatial Solutions Manager

    Jan 2024 - now

  • Spatial Application Developer

    Aug 2022 - Jan 2024