Davic O. Carriaga

Experience

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  Convergys

  Oct 2009 - Sept 2011

  Technical Support Representative - Tier 1

  Provides technical assistance to callers via inbound/outbound calls or via remote desktop assistance.Troubleshoots internet connectivity issues including wireless connection and home networking issues.

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  Indra

  Sept 2011 - Jul 2019

  Respond to client’s service requests and issues/incidents with its timely completion and resolution.Service requests includes: Data Analyses and Data Extract, Data Modification, System Maintenance and System Analysis/Investigations. Services Requests and Issues/Incidents are coordinated via phone/email and logged using a ticketing tool.Application administration of service manager tool involves the following tasks: configuration updates of service request’s workflow based on client’s requirements (as needed), configuration item management batch upload and batch update, modification of service requests forms and configuration item forms using designer tool, analyses system limitation in response to suggested system modifications. Show less Involved in collecting client requirements, system analysis and design, system development and testing.Consulting, analysing and evaluating system program needs based on business process needed by theclients.Identifying technology limitations and deficiencies in existing systems and associated processes, procedures and methodsTesting, debugging, diagnosing and correcting errors and faults in an applications programming language.Writing and maintaining program code to meet system requirements, system designs and technicalspecifications. Show less

  • Application Support Analyst

    Apr 2014 - Jul 2019

  • Software Engineer

    Sept 2011 - Apr 2014
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  TELUS International Philippines

  Aug 2019 - May 2022

  Cloud Developer Support

  Provide technical and developer support to users using Google Cloud Platform Big Data products such as BigQuery, Dataprep, Dataflow, Data Fusion, Cloud Composer and Machine Learning products such as AutoML,Vision API, Speech to Text API, Text to Speech API, Translation API, Natural Language API and Dialogflow.Evaluate, diagnose, troubleshoot, and follow‐up on customer issues. Replicate and document for furtherescalation where requiredIdentify and document product bugs and feature requests. Work with internal support teams and customersto implement effective solutionsInterface with Subject Matter Experts, following established escalation and notification paths whennecessary where the problem cannot be resolved through initial troubleshootingProvide assistance and guidance to users through public forums (third party and ‐owned) Show less

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  DysrupIT Pty Ltd

  May 2022 - now

  Cloud Solutions Engineer