William Li

Experience

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  First Steps Academy

  Oct 2015 - Nov 2016

  Mathematics Tutor

  Created study guides and plans for student exam preparation based on self-designed practice tests and school curricula.Conducted group tutoring sessions to help students engage active learning and critical thinking skills.

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  Itsuki Japanese Restaurant

  Apr 2018 - Sept 2019

  Server Team Lead

  Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.Scheduled numerous reservations and managed seating arrangements simultaneously in a high-traffic restaurant while maintaining a calm, professional demeanor.Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business. Show less

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  Reliant Realty, Inc

  Feb 2020 - Sept 2022

  Office Manager/Transaction Coordinator

  Established workflow processes, monitored daily productivity and implemented modifications to improve performance of personnel.Analyzed data related to administrative costs and spending trends to prepare budgets for personnel.Reviewed client and staff feedback and made appropriate business adjustments to meet needs and address concerns.Updated reports, managed accounts and generated reports for the company database.Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping. Show less

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  Electro-Comm

  Nov 2022 - Sept 2023

  Procurement Analyst
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  Imperial Health Plan of California, Inc.

  Sept 2023 - Feb 2025

  Credentialing Specialist