Iraklis C. Kampaxis

Experience

• 

  Hellenic Telecommunications Organisation

  Jun 2010 - Feb 2012

  Technical Support Engineer

  • Broadband Networks & TDM Voice Services Technical Support & Troubleshooting

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  Hellenic Telecommunications Organisation

  Jan 2015 - May 2018

  Network Telecom Engineer

  Network Intelligence ManagementFixed Internet & IPTV Services𝐃𝐨𝐦𝐚𝐢𝐧 𝐄𝐱𝐩𝐞𝐫𝐭𝐢𝐬𝐞• Network Management Engineering (Data Link & Network layering)• Network Intelligence Operations• Broadband Networks• Fixed Services Operations - Performance Optimization ⋆ Employment had been interrupted by 6-month military service (Sep 2017-Mar 2018)

• 

  SingularLogic

  May 2018 - May 2019

  Technology Consultant (CRM)

  IT Consultant | Programmer | Analyst• Integrated Enterprise Solutions• Business Applications Services | Oracle CX Solutions𝐏𝐫𝐨𝐣𝐞𝐜𝐭𝐬Domain: Enterprise CRM implementation• Technology: Oracle Siebel - eComm (v. 7.8)• Client : Forthnet | Nova (May 2018 - May 2019)• Assigned Role : CRM Consultant - Siebel Developer• Process Model : SDLC - Waterfall• Industry : Telecommunications Large-scale Siebel CRM implementation project in Major Greek Telco Provider (client-facing). Involvement in all phases of entire delivery life-cycle including:• Business requirements gathering & traceability• Performing functional & technical analysis• Design activities (FD,TD) • Development - Build according to Telco's specifications, meeting specific projects' deadlines• Continuous Deployment in various frequent cycles• Coordination & support testing & acceptance process• Resolution quality & performance tuning issues • Post-production deployment support• Providing user (re)training on (new) functionalities Show less

• 

  Accenture

  May 2019 - May 2024

  Accenture TechnologyBusiness & Technology Integration𝐏𝐫𝐨𝐣𝐞𝐜𝐭𝐬Domain: Enterprise CRM implementation• Technology: Oracle Siebel (IP15.14, IP18.11, IP19.10)• Client: Major Greek Telco Provider• Assigned Role: Lead CRM Consultant• Process Model: SDLC - Waterfall, SDLC - Agile• Industry: Telecommunications• Description: Domain Architect in various system integration, business & technical transformation engagements. IT Project Manager accountable for end-to-end project delivery.Domain: PEGA AoM Program• Client: Major Greek Telco Provider• Assigned Role: Senior IT Consultant• Process Model: SDLC - Hybrid• Industry: Telecommunications• Description: Business Analysis Lead performing end-to-end solution architecture & cross-functional design activities for PEGA AoM framework enablement, targeting telco marketing functions & campaign management areas for both Mobile & Fixed streams. Major digital transformation scope engaging multiple key systems & core business processes in order to achieve an intelligent & real-time digital version across the organization Show less Accenture TechnologyBusiness & Technology Integration𝐏𝐫𝐨𝐣𝐞𝐜𝐭𝐬Domain: Enterprise CRM implementation• Technology: Oracle Siebel (IP15.14, IP18.11, IP19.10)• Client: Major Greek Telco Provider• Assigned Role: Senior CRM Consultant• Process Model: SDLC - Waterfall• Industry: Telecommunications• Description: End-to-end delivery & supervision responsibilities in various system integration & business transformation engagements, focusing on project life-cycle management Domain: PEGA AoM Program• Client: Major Greek Telco Provider• Assigned Role: IT Consultant• Process Model: SDLC - Hybrid• Industry: Telecommunications• Description: Business Analysis & end-to-end design activities for PEGA AoM framework enablement, targeting telco mobile marketing functions & campaign management areas. Major transformation scope leading to an intelligent & data driven real-time digital version Show less Accenture TechnologyBusiness & Technology Integration𝐏𝐫𝐨𝐣𝐞𝐜𝐭𝐬Domain: Enterprise CRM implementation• Technology: Oracle Siebel (IP15.14, IP18.11, IP19.10)• Client: Major Greek Telco Provider• Assigned Role: CRM Consultant• Process Model: SDLC - Waterfall• Industry: Telecommunications• Description: Involvement in all phases of entire delivery life-cycle for industry-focused CRM projects, including analysis, design, implementation, testing & post-prod deployment support activities𝐓𝐞𝐜𝐡𝐧𝐢𝐜𝐚𝐥 𝐒𝐤𝐢𝐥𝐥𝐬: Oracle RDBMS, SQL, PL/SQL, JMS/AQ, eScript, JavaScript, SoapUI, Siebel Product Administration (Configuration, Modeling, Siebel RAL, Rule definitions & scripting), Workflow Processes, Workflow Policies, Business Services, Web Services, Integration, Bidirectional Data Flow, EAI, Order Management, Campaign Management, Runtime events, SmartScript, Siebel Object-Based Layered Architecture, Siebel Technical Infrastructure, Siebel CRM Server Components Administration, Oracle BI Publisher Show less

  • Business & Technology Integration Specialist | Team Lead

    Dec 2021 - May 2024

  • Business & Technology Integration Senior Analyst

    Jun 2020 - Nov 2021

  • Business & Technology Integration Analyst

    May 2019 - May 2020
• 

  EY

  May 2024 - now

  Manager, Technology Consulting