Eric J.

Experience

• 

  Lowe's Home Improvement

  Jan 2007 - Jun 2012

  Electrical Pro

  Used intermediate knowledge of electrical systems and supplies to assist customers and contractors in troubleshooting and putting together both home and commercial-level projects. Provided superior customer service, achieved sales budgets, and performed needed maintenance on merchandise and display installations

• 

  Best Buy

  Nov 2011 - Feb 2012

  Geek Squad

  Responsible for checking in customer product as per precinct SOP, as well as providing computer-related repairs, upgrades, installations, and other technical support services as needed in the store to meet customer service expectations in a friendly and helpful manner

• 

  Redbox

  Jul 2012 - May 2014

  Technical Support Specialist

  Primary responsibilities include monitoring and maintaining Redbox kiosk network in the US and Canada through assessing, updating, and troubleshooting machines as needed. This also included providing hands-on support to local field staff through remote methods, including by phone, email, and VNC. All mentioned operations were escalated and recorded via Remedy ticketing system for documentation and follow-up by all technicians and supervisors.

• 

  Advanced Technology Services

  May 2014 - Nov 2014

  Help Desk Representative
• 

  Echo Global Logistics

  Dec 2014 - Jul 2017

  I help build cool stuff for revolutionizing the way people work with and think about logistics by ensuring the quality of our software through a variety of testing approaches and applying agile methodologies!

  • DevOps Engineer

    May 2016 - Jul 2017

  • QA Engineer

    Dec 2014 - May 2016
• 

  Echo Global Logistics

  Oct 2017 - Aug 2019

  DevOps Engineer
• 

  GoHealth

  Aug 2019 - now

  Senior System Engineer