Chintan Ashar - MBA, CAMS

Experience

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  Booker Group

  Feb 2006 - Jun 2007

  Customer Service Representative

  • Efficiently handled customer queries and provided instant feedback/ support • Advised customers to buy specific products, provided feedback and assisted them to buy correct products• Increased sales by selling add-on’s like warranty to customers, thus developed as excellent front-line customer service executive• Accountable for till operation and cashing up at the end of the day • Productively worked under pressure in the busy retail sales environment

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  Exchange Data International (EDI)

  Jun 2007 - Jul 2010

  Client Support Supervisor

  • Facilitate corporate action events such as Demergers, Dividends, Takeovers and Stock split etc. by maintaining internal database through coordinating with global Stock Exchanges viz. London Stock Exchange, NASDAQ, Frankfurt and BSE.• Generated security identifier codes (SEDOL) speedily and accurately thus complying with London Stock Exchange listing rules and international standards.• Maintaining compliance logs and performing compliance checks and weekly reports to identify corporate action events missed by the data providers and decide the continuity or termination of their yearly contracts.• Assist in updating data manuals, liaise with IT department to send out price alerts to the clients, supervise and organise work shifts of the team members.• Foster client relationships with major investment banks, brokerage houses, hedge fund administrators by providing timely data on worldwide corporate action announcements such as Mergers, Subdivisions and Takeovers. Show less

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  Citi India

  Aug 2010 - Sept 2014

  Portfolio Service Manager

  • Preparing investment and insurance surveillance report for the branch on a monthly basis, thereby ensuring that all the sales revenue generated by the Relationship Managers met with the banks prescribed guidelines of ethical selling. Any misconduct or mis selling of any product that was identified was escalated to the key stakeholders.• Preparation and review of reports of Cash Management Services Company, which provides pickup and drop facility to the Bank. Conducted surprise audit by visiting the Cash Management Services Company premises and ensured that they adhered to the bank’s prescribed guideline of cash management.• Responsibility for new account openings, investment, insurance and other banking transactions adherance to AML, KYC and compliance guidelines to identify and manage risk prior to onboarding.• Managing the AML policies and procedures, updating them as required in line with changes in regulations and practices or global guidance.• Oversee/manage critical Central Bank’s reporting such as Annexure VI, FCGPR, Foreign Direct Investments and High value cash deposits.• Work across the three lines of defence to address compliance issues arising while handling complex Death case claim issues from the clients (e.g., Risk Management, legal department, Fraud unit, Internal Audit, etc.) to direct compliance issues to appropriate existing channels for investigation and resolution.• Ensure 100% adherence to Bank’s compliance policy by proactively handling any legal notices received from the Court, CBI, Tax Authorities, Governing bodies. (Police dept.)• Ensure proper reporting of violations or potential violations to duly authorized enforcement agencies as appropriate and/or required. (Fake Note Reporting)• Identify and report any suspicious activity identified either by the customer or staff to bank’s AML department. Show less

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  Standard Chartered

  Jul 2015 - now

  • Proficient in handling and responding to various Law Enforcement Units (Central Bank, DFSA, ADGM, SCA and others) by efficient management of Production Orders. Strict adherence to notice requirement and responding to the regulators within strict timelines.• Skilled in handling complicated cases and supported relevant stakeholders by providing guidance and advice in line with internal policies and regulatory guidelines.• Identify and continuously monitor critical communications from regulators (Central Bank) that may require process enhancements or may lead to potential breaches. Show less • Ensure daily oversight of incoming work into the Post SAR Operations Team, including Suspicious Activity Reports (SARs) requiring further internal risk mitigating actions including placement of risk markers, initiation of exit or CDD triggers and sharing of intelligence within the SCB network.• Responsibility for case strategy setting, prioritization of case queues and effective queue management.• Responsibility for accurate management information for Post SAR activities, including daily and weekly metrics to monitor the timely completion of follow-on actions and the timely submission of SARs to Central Bank UAE. Draft responses to Central Bank on SAR cases requiring CB Feedback, ensuring to consult with the Business to gain the relevant material to provide a suitable and detailed response to the Regulator in line with strict timelines.• Previous experience of conducting investigations in the Transaction Monitoring arena and investigations resulting from Internal Reports of Suspicions (internal SARs). Ensuring evidence was obtained, transactions were analysed in lien with Group processes and risks were appropriately escalated.• Able to draft SARs and Investigation Reports in a clear, concise, and structured manner to articulate the appropriate risks to the Money Laundering Reporting Officer (MLRO).• Experience working with financial crime technology such as Oracle Mantas, Norkom Detica, Goaml and Integrated Enquiry Management System.• Experienced in supporting the UAE Nominated Officer, in the review of work received by the Controls team for further and enhanced reviews. Ensuring investigations in all the Bank’s segments were undertaken in line with Group policies, and the legal and regulatory frameworks for the UAE.• Escalate and flag high profile cases with MLRO/Head of Controls to develop typologies and other materials to improve control measures and increase understanding of risks. Show less

  • Manager - Financial Crime Compliance Controls

    Jul 2015 - now

  • Associate, Financial Crime Compliance Controls, UAE

    Jul 2017 - Dec 2020

  • Financial Crime Intelligence Operations Analyst, Middle East

    Jul 2015 - Jul 2017