Ruwan Thushara Ranasinghe

Experience

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  I-Gen CRM

  Jan 1389 - Jun 1390

  Software Associate

  As a CRM Project support team member at I-GENERATION Company (Jan 2011 to Jun 2011)- Worked at I-GENERATION Company from 25th January 2011 to 16th of June 2011 as- Member of I-Gen CRM Project team. During the period exposed following functions;Conduct CRM practical training sessions. Test web services based on java docs and also using Telnet server, WS client, SOAP sonar, TOAD & SOAP UI, Putty tools. Prepare CRM work instruction documents and guided SLT employees to access CRM system. نمایش موارد کمتر

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  Just In Time Group

  Jun 1390 - now

  Currently working as a position of Senior Application Support Engineer in Just In Time technologies.- Working on a MDM (Master Data Management) project at Sri Lanka Telecom as a consultant.TIBCO MDM is leader in both Gartner Quadrant Product MDM & Customer MDM and with this implementation shall give SLT proper foundation and structure for MDM requirements and benefits using with best practices in MDM and TM Forum SID. TIBCO MDM has graphical user interface and also user access, responsibilities and workflows can be configured for the ongoing management of this information.The SLT MDM implementation covers Product Master Data Management and data mapping for cross referencing of other domains related to customer management, order management and service assurance process areas.Core responsibilities were:- Works with various IT teams to support roll out of new application functionality, releases, and/or upgrades.- Participates in application support, enhancements and related task- Ensures data integrity within TIBCO MDM by analyzing and resolving issues as they relate to data sources, business processes, workflows, etc. نمایش موارد کمتر As an Application Support Engineer for BSS Upgrade project.- Worked on a BSS project at Sri Lanka Telecom as an onsite support team resource to Netcracker International.Worked on a CLARITY project at Sri Lanka Telecom as an onsite support team resource to Synchronoss International.- Synchronoss International based in Australia its Clarity OSS suite deployed at Sri Lanka Telecom. Clarity OSS handles Service Order Management, Fault management, Provisioning and Mediation with Network Level Devices such as Switches and Routers Core responsibilities were:- Configuration of application modules- Implementation of new configurations according to customer requirements with the use of Application level configuration - Implementation of environments as part of test requirements, upgrades and migrations to new releases as needed. - Key skill providing in production level migrations and upgrades.- Detailed analysis on the Network Element configurations- Replication, resolution and workaround given- Based on initial investigation, identify the scope of the incident.- Resolve an extensive array of escalated software technical issues reported by clients quickly and efficiently, working to tight deadlines in a high pressured environment- Provide resolution, test cases, which are within the scope. - Maintain all the required environments such as UNIX, Oracle, and Application which is used to replicate any issues, bug, defects, patch and maintenance releases.- Document replication, workaround, resolution steps and all the steps carry out to identify the root cause. If resolution has to come as part of maintenance release, provide investigation report with all the documented steps to clients well as to above support levels.- Code and configuration level testing, applying and configuring of patch, software releases- Carry out test cases for the given resolution to prove releases are according to standards and are in position to go on production level. نمایش موارد کمتر

  • Consultant Engineer

    Apr 1402 - now

  • Tech Lead at Just In Time Group (Sri Lanka)

    Apr 1400 - Dec 1402

  • Senior Application Support Engineer

    Apr 1396 - Aug 1400

  • Application Support Engineer

    Apr 1392 - Apr 1396

  • Associate Application Support Engineer

    Jun 1390 - Apr 1392
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  Sri Lanka Telecom

  Jul 2009 - Feb 2009

  Software Trainee

  Worked at SLT from 26th July 2010 to 25th of January 2011 as Trainee. During the period exposed following functions;- Test Nova CRM and prepared UAT Test cases. - Responsible for test Business operations, Field level testing and Functional testing. - Test web services based on java docs and also using Telnet server, WS client, SOAP sonar, TOAD & SOAP UI, Putty tools. Mapped input output parameters in BSS web services using Java docs. - Prepare CRM work instruction documents and Instructed SLT employees for CRM system. نمایش موارد کمتر