Tracey Pritchard

Experience

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  Ladbroke Racing Corp.

  Dec 1996 - Nov 1997

  Betting Clerk

  • Part time betting clerk

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  Acorn Building Services limited

  Nov 1997 - Feb 1998

  Administrative Assistant

  • Clerical assistant which included general filing duties and telephone enquires

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  Packflex International Ltd

  Mar 1998 - Dec 2002

  Office Manager

  • Worked closely with 6 other members of staff as an Office Clerk dealing with our sales representatives.• Stock ordering from German Sister Company DR Verpackungen for speciality items for Customers, maintained stock levels within the warehouse and organised shipments between the UK and Germany.• The Company liquidated in February 2000, and the production was reorganised by KSV and traded as Pacflex Internationl• My position altered to Sales Co-Ordinator which resulted the benefit of a Company Car as I now became solely responsible for stock checks between our distribution company in Wigan and replenishing stock levels from Germany.• Monthly stock checks took place at our distribution centre so stock levels we constantly replenished for customers. Show less

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  Social Services Hope Hospital

  Jan 2003 - Apr 2004

  Administrative Assistant

  • Administration Assistant working part time 29 hours over the week.• Typing authorisation letters to care agencies and residential homes.• Hospital referrals were daily inputted into the hospital in house IT System (PAS) that were sent from the wards.• Reception duties were covered on a rota basis dealing with Social Workers and various departments.

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  Oaklands Hospital

  Apr 2004 - Oct 2005

  Receptionist

  • Receptionist dealing daily with patients and visitors for various clinics.• Taking payments for consultations and pre bookings for operations .• Medical Records Officer performing daily collation of medical records for theatres/clinics. • GSUP Contract is an NHS overflow system which was used to request patient files, plus accessing files archived of site at Squirrel based in Swinton.

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  PILKINGTON'S TILES LIMITED

  Oct 2005 - Sept 2008

  Administrative Assistant

  • Working for the Credit Control Department as an Administration Assistant dealing daily inputting invoices for various departments.• Successfully put invoice onto our In House Avante System, then deal with telephone enquiries from suppliers.• Now dealing with Purchase Ledger daily logging Invoices and Credit Notes from Suppliers.• Dealing with various Company Departments to check that the invoice tallies with the Delivery Notes of the delivered item.• Procurement Department to match foreign invoices to the correct Purchase Order• GRN is generated on the system to match correct quantities to correct purchased tiles from abroad.• I was given Quilligotti Access Flooring Ltd a sub Company within Pilkington Tiles to look after. • The procedure for the Procurement Department was to Log GRN’S onto the System which was more complicated than Pilkington’s. Show less

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  DHL Supply Chain

  Oct 2008 - Oct 2010

  Loanfile Administrator

  • Successfully helped Validations locate warranties which are either internal or external including exceptional contracts.• Checked warranties when products have been purchased and the necessary care packs validated.• Customer warranty updates which are dealt with by our team in Bucharest who go in depth with warranty checks• The system which is used for our Validations is GCSS which is an In House application used world wide• Daily contact with Customers who request repair faults, if warranty is void we request the Invoice from the Customer so that we can obtain the activation code for the care pack for the warranty, this is then passed to Sofia for the final checks and validation Show less

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  CDS, a Hewlett Packard Enterprise company

  Oct 2008 - Apr 2020

  Loanfile Administrator

  • I joined the loan file team working for a Partner BT Engage, this involved daily chasing of outstanding parts.• Loaned computer parts to various Companies.• Arranging uplifts of parts from Customer sites to be returned back to stock.• Updating the In House System LMT so that the customer records had accurate updates so that colleagues could follow up a case if needed. • Ireland also became my area along with a Company called C5 Alliance who covered Jersey, Guernsey and the Isle of Man • Sales Force is the system which helped us to keep checking Customer parts and which FSL they have been shipped from and if there have been any issues.• Global Service Logistics has also been implemented which helps us to trace parts by the RMA No’s give Pallet ID’s notifies if parts have been closed and gives a signed POD in the PUCM, if further details are needed we go back to the engineer. Show less

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  Dixons Carphone

  Dec 2020 - Mar 2021

  Customer Service Colleague

  The role is to provide an excellent level of professional customer service for Dixons Carphone customers by advising on all aspects of business affecting customer’s post sale and product support.