Glenda Oshiro

Experience

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  HealthCare Partners

  Jan 2002 - Jul 2005

  Certified Pharmacy Technician

  ● Reviewed refill request using Electronic Medical Records (EMR)● Approved refill request (if criteria is met) based on Pharmacy Tech protocols● Renewed Rx refill request in timely fashion (<4 hours turnaround time)● Assisted Pharmacist within the Refill Center to request Prior Authorization● Coordinated with Care Team Staff at assigned location/ region● Reached out and initiated Prior Authorization request with patient’s health plan● Maintained professionalism when dealing with patients, pharmacies and Care team Show less

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  CareMore Health

  Jan 2002 - Jul 2005

  Certified Pharmacy Technician

  ● Interfaced with PBM for all member and pharmacy issues● Handled claim adjudication issues with pharmacies and physician’s office● Accountable for all invoice payments for Pharmacy department/ Pharmacy Director● Reviewed and processed prior authorizations.● Responded to inquires from the Member Services Dept, Prescriber's office and Pharmacies

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  CareMore Health

  Feb 2008 - now

  Manager, Pharmacy Technician

  ● Lead of My Med program, to oversee 12 pharmacy technicians● Maintained productivity levels and reporting results.● Identify team deficiencies and initiate actions to keep team on target● Implement and evaluate work process improvement efforts● Provide administrative duties for Pharmacy Director and entire Pharmacy department● Work closely with internal departments in researching and resolving issues ● Attend and actively participate in meetings and work groups