Wolfgang Lamhofer

Experience

• 

  Gillette Gruppe Deutschland GmbH & Co oHG

  Aug 1984 - Jul 1989

  Production Engineer

  (reporting to production manager plastics)• 20 months Trainee Program in Project Engineering, Industrial Engineering, Energy Department and Production• as of May 1986 Production Engineer an building – together with another engineer and the manager - a Plastics Department from scratch (including mixing and dosing of plastic powders, tablet pressing, granulate storage, transport and mixing to feed an injection moulding production site with 60 moulding machines)

• 

  Tetra Pak Processing

  Aug 1989 - now

  (reporting to Quality Director in Quality & Technical Support, Modena (Italy)• Responsible for analyzing and improving Tetra Pak's Quality Maturity Assessment System and supporting its application across the organization globally • As a PSM driver, responsible for defining and implementing a PSM roadmap and managing the global PSM functional network • Own and maintain the Global Quality Capability Roadmap • Conducting ISO 9001 coaching, certification and auditing activities in assigned organizations • Assisting various organizations in achieving short- and long-term goals of the company • Supporting the organization with the analysis of competence gaps as well as the planning and implementation of corresponding qualification activities • Advancing the assigned projects in the quality area+++++++++++++++++++++++++++++++++++++++++++++++++++++++* Certified as EFQM Assessor (did 3 assessments 1x Mexico + 2x Germany)* Certificate as EFQM Organizational Change Leader* ISO 9001 internal auditor Show less (reporting to BU Quality Director) - Tetra Pak Cheese and Powder Systems B.V.• Responsible for training and support in the application of the Problem Solving Methodology (PSM) in the three business areas Evaporation & Drying (Evaporation & Drying), Cheese (Cheese) and Powder Dosing and Handling (Powder Handling) at all international locations of BU CPS • Local process owner for the clarification of accidents and incidents (A&I) for BU CPS including lead management as A&I Champion of the respective cases. • Ensuring the process as a process driver (LPD) for the product life cycle (PLC) and for the Business Unit Cheese and Powder Systems (BU CPS) • Project manager for determining the causes (PSM) for various top issues in the business unit, including communication with the customer • Creation, introduction and establishment of a monthly dashboard for issue resolution and quality at business stream and business unit level • Establish, prepare and facilitate the monthly Product Quality Review meeting with the division and business unit management team • Introduction of the QTIM and A&I processes in companies acquired by BU CPS in the Netherlands and Poland. Show less (reporting to ECO – Engineering Capability Office in Lund, Sweden)• Support of various organisations (Cluster GC, Cluster SAEAO, DSO Pack Mat, SCO Pack Mat, SCO Add Mat, SCO Base Mat, QAM) clarifying their questions regarding QTIM and QuTi-P giving guidance and trainings • Plan and run QTIM Maturity Assessments and follow up on related actions for assigned organisations• Involvement in Continuous Improvements of QTIM Process and QuTi-P tool including process and documentation reviews, updates and enhancements as well as creating and delivering related trainings Show less Tetra Pak GmbH & Co KG in Hochheim, GermanyManager Quality Management of newly created QM department within Technical Service (6 direct reports)• Leading a group of specialists identifying root cause for unsterilities, Package integrity issues, Packaging Material & Additional Material (i.e. closures, strips, straws) runability issues, technical incidents & claims including collateral damages• Coordination and approval of Packaging Material, Additional Material Claims and Unsterilities between Customers, Technical Service, Converting Factories and other stakeholders including liability assessment, approval and issuing of credit notes and invoices in SAP R/3• Preparation of financial escalation of claims exceeding 100kEUR to Cluster Central Europe Management• Event of damage analysis to manage and but also identify improvements and corrective actions• On-site support to Technical Service in tricky issues guiding specialist teams of Tetra Pak and customer staff applying PSM (Problem Solving Methodology) such as i.e. Kepner Tregoe to identify the root cause and corrective actions as well as liability assessment• Support of Customer teams (KAM / TKAM) in negotiation of bigger claims settlement• Create and maintain database for claims with collateral damage with monthly reporting to management• Speaking partner for the insurance company in bigger claims • Local MC and Cluster Central Europe A/I (Accident and Incident) Champion• LPD (Local Process Driver) for PLC (Product Life Cycle) Process in Market Area Mid-Europe (Germany, Switzerland, Austria) Show less (reporting to factory manager) QA Manager with 15 direct reports• Organize and continuously improve testing of quality attributes during the different phases (printing, laminating, slitting and doctoring) of packaging material manufacturing• Support production in loss analysis and drive actions for improvement.• Collaborate with and support Global Supply chain organisations such as i.e. Base Materials to identify and improve quality and cost effectiveness in all relevant raw materials such as i.e. paper board, inks, aluminum foil, polymers.• Collaborate, benchmark performance and share best practice with other Converting factories (32 at that time)• Coordination, evaluation and approval of all activities related to Packaging Material Claims in close collaboration with Technical Service in the different Market Companies receiving our materials.• Drive continuous improvement based on gap analysis.• Review, maintain and improve ISO 9001 documentation, plan and execute ISO audits and initiate and follow up on required actions• Support production in building a mindset and establish self-testing of certain quality attributes as part of ramping up WCM (World Class Manufacturing) approach. Show less

  • mpFC Officer - PSE Projects Centre of Expertise & Order Fulfilment Capital Equipment

    Jun 2022 - now

  • Capability Manager & PSM Driver – Global Quality Team

    Oct 2018 - May 2022

  • BU CPS Lead Issue Resolution, BU LPD PLC and QTIM, LPD A&I

    Nov 2016 - Oct 2018

  • Issue Resolution Leader E&D NL

    Mar 2015 - Nov 2016

  • Global Expert QTIM Process

    Jan 2014 - Feb 2015

  • Cluster Issue Resolution Manager

    Jan 2010 - Dec 2013

  • Cluster Issue Resolution Manager

    May 2009 - Dec 2009

  • Manager Quality Management

    Mar 1995 - Apr 2009

  • Quality Assurance Manager

    Jan 1994 - Feb 1995

  • Production Engineer

    Aug 1989 - Dec 1993