Waleed Alsulami

Experience

• 

  Swissport

  Apr 2016 - Jun 2022

  •Manage the staff effectively•Conduct a daily staff briefing along with the Duty Officer•Ensure that the SOP is being followed•Responsible for training the new employees •Inspect & verify passenger documentation•Verify reservations ( erase to make sure about their reservation)•Issue boarding passes•Manage passenger baggage processing

  • Customer service Acting Supervisor

    Jan 2019 - Jun 2022

  • Customer Service Agent

    Apr 2016 - Jan 2019
• 

  JMC - Jeddah Management Company

  Jun 2022 - Dec 2022

  Customer service &Operation Controller

  •To assign work tasks to the staff in the Operation Department•To handle customers’ complaints, and problems•Ensuring smooth delivery of passenger baggage to the airport within the schedule

• 

  Jeddah Municipality أمانة محافظة جدة

  Jan 2023 - now

  HR-Performance Management Specialist

  • Reviewing, monitoring, and analyzing performance appraisal•Analyze performance data, generate reports, and recommend system improvements.•Develop and deliver materials for performance management programs.•Write material for performance management programs and recommend appropriate changes.