Stefan Ciobanu

Experience

• 

  Raiffeisen Bank Romania

  Feb 2010 - Oct 2010

  Telebanker

  Offer support to Raiffeisen Bank Customers in different situations and for different products like Online Banking, Debit Cards and Credit Cards, Raiffeinsen Bank For Homes (RBL) and also selling banking products during the maintenance calls

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  HP

  Oct 2010 - Sept 2011

  Reporting Specialist

  Produce on recurrent basis reports & metrics to track & measure the performance of different business units processes using reporting tools and MS Office suite.Ensure timeliness of report delivery and systematically perform quality checks.Provide support to report users on report content and functionalities.Contribute to processes improvements and provide recommendations to the business by analyzing trends in time and across sub-regions.Assist the business in implementing new metrics or enhancements to existing reports.Optimize report production. Show less

• 

  Raiffeisen Bank Romania

  Sept 2011 - Oct 2014

  • Monitoring relevant KPI’s for the retail banking division.• Developing regular reports for board members and top management.• Participating in the yearly budgeting process.• Monitoring all retail products from the standpoint of quantitative and qualitative sales• Analyzing possibilities for generating new business for the bank Key Achievements:• Developing a Dashboard for the SME department that include all the KPI’s relevant for measuring monthly business activity.• Developing a monthly Dashboard that include all important KPI’s for both Retail banking large segments PI and SME. KPI’s included in the dashboard are financial indicators, client based indicators, market share etc. • Developing a weekly sales funnel report for the whole branch network that helps regional managers, branch managers and relationship managers to monitor their sales pipeline during the quarter, for a better understanding of the number of sales opportunities that they have. • Participating in the banks cost reallocation analysis and creating allocation keys to take the banks whole cost and allocating it to the business segments. Show less • Produce daily reports regarding delinquency indicators of the banks clients.• Produce daily and monthly collection reports.• Produce monthly reports for monitoring DSA effectiveness.• Produce daily reports that monitor the daily activity of the Credit Approval Department• Develop new reports after specifications provided by the business.Key Achievements:• Develop a new reporting system for collection department. It monitored daily activity, monthly KPI and also incentive payments qualification for collection officers. The project involved working with a team of external consultants. Key obstacles in the project where making the consultants understand the collection methodology that we had in place and also to normalize the data sources for the reporting process Show less

  • Data Engineer

    Jul 2012 - Oct 2014

  • Risk Analyst

    Sept 2011 - Jul 2012
• 

  Vodafone

  Nov 2014 - now

  • Accountable for running the operations inside Vodafone's Technology Shared Services around the analytics tool stack that includes Operational Analytics ( Log Analytics, Ticket Reporting, Event Analytics ) and also Organisational Analytics ( Team Performance Metrics, SLA's etc.)• Responsible for defining the Analytics tools road map inside the organisation from capabilities to solutions selected.• Responsible for defining the full E2E service model for deploying the analytics solution inside our organisation, but also towards all Vodafone Local Markets.• Accountable for all capabilities deployed inside the tool stack.• Responsible for stakeholder management Show less Designing the overall reporting infrastructure and its evolution (back-end and web components).Managing the new reporting demands and customersManage workflows to refresh, review and share periodical SLA and management dashboards, involving interested parties (e.g. Service Owners, Service Managers etc.).Monitoring, configuration and administration of the backend (SAS Metadata Server, SAS Share Server, SAS Scheduler, SAS Data Integration Studio).Troubleshooting for errors appeared during the current developmentsDevelopment of new capabilities and dashboards that are delivered to the customers Show less

  • Manager, Architecture & Platform Engineering

    Aug 2021 - now

  • Product Team Lead

    Jul 2020 - Aug 2021

  • Product Lead - Analytics & Autonomic Domain

    Aug 2019 - Jul 2020

  • Product Owner - Analytics Solutions , TSS Operations Engineering

    Jul 2017 - Jul 2019

  • SAS Developer

    Nov 2014 - Jul 2017
• 

  VOIS

  Aug 2021 - now

  Principal Product Manager

  Managing the strategy for Data & Intelligent Service Value Stream that includes Operational Analytics Platforms based on Splunk & CRIBL, Aether ML Platform a mix of GCP services Dataiku & Nifi, Global Vodafone IT Asset Inventory & Software Asset Discovery with SNOW/Flexera