Hassan Abbas

Experience

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  Abacus

  May 2016 - May 2017

  Customer Relations Specialist

  I acted as the main point of contact for Telenor Sims customers, providing professional and timely assistance while maintaining high customer satisfaction. I handled various customer inquiries through phone calls, emails, ensuring accurate information about Telenor products and services. My responsibilities included activating, troubleshooting, and educating customers about Telenor Sims, resolving complaints, and collaborating with internal departments for complex issues. I documented customer interactions, followed up for feedback, and contributed to customer service policies. I achieved high customer satisfaction ratings and improved support efficiency through training and proactive efforts. Additionally, I implemented a feedback system and participated in projects to enhance the overall customer experience. Show less

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  Albaraka Islamic Bank

  Aug 2019 - Apr 2022

  Branch Operations Specialist

  As a Branch Services Officer at Al-Baraka Islamic Bank, I ensured efficient operations and adherence to Islamic banking principles. I assisted customers with banking needs such as opening accounts, processing transactions, issuing checkbooks and debit cards, and resolving inquiries. I oversaw teller operations, maintained cash levels, and conducted audits to ensure compliance. Overall, experience allowed me to develop a strong understanding of Islamic banking principles, and customer service skills and contribute to branch growth and success. Show less

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  Ibex. Pakistan

  Apr 2022 - Jun 2022

  Customer Support Specialist

  Engaging with customers through live chat, responding to their inquiries, resolving issues, and addressing concerns promptly and professionally. Identifying and troubleshooting customer problems, finding appropriate solutions, and ensuring customer satisfaction. Adhering to company policies and protocols, ensuring compliance with quality standards, and continuously seeking to improve customer satisfaction.

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  Empower

  Jul 2022 - Jun 2023

  • Plan Review Specialist

    Dec 2022 - Jun 2023

  • Client Management Specialist

    Jul 2022 - Dec 2022
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  HealthEquity

  Jul 2023 - now

  Business Analyst