Arijit Mukherjee (Lean Six Sigma Black Belt,PGDOM,PGDTM)

Experience

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  Delhi Metro Rail Corporation Ltd

  Jun 2004 - Feb 2011

   Managed safe, reliable, world-class, customer oriented station environment to achieve specific KPI targets Managed Ticketing system through Smart Tokens (CST) & Smart Cards (CSC)  Supervised Cash Management through Periodicals, Stock status & Balance sheet  Supervised & controlled the status of Air Conditioning, Lighting, Tunnel Ventilation, Manual Call Point, Fire/smoke detectors, Escalators & Lifts, pump, Diesel Generator through BMS system Supervised & controlled automatic Passenger Information Display & Announcement (PIDS & PAS) system Supervised & prepared report on Preventive & Corrective maintenance on all station equipments Managed crowd, rescue operation & Controlled/Un-controlled station evacuation in different emergency situation Provided effective assistance to differently enabled customers in station premises Dealt with passenger/employee grievances, suggestions & complaints Participated in different surveys to meet changing customer expectation & provide flawless satisfaction Conducted Yearly Performance Review & Appraisal of subordinate employees Show less

  • Line Supervisor/ Trainer of DMRC- CBT & Simulator

    Mar 2009 - Feb 2011

  • Crew Controller

    Mar 2008 - Feb 2009

  • Train Pilot

    Mar 2006 - Feb 2008

  • Station Controller

    Jun 2004 - Feb 2006
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  RATP Dev

  Mar 2011 - Feb 2018

   Imparted training for competency & performance enhancement-Approx 200 Operation Direction employees Prepared Training Modules & Training Presentations -OCC, Station & Traffic division Drafted Recovery Manual - Emphasized on Safety, Punctuality & Quality standard of system Provided Recovery system training - Degraded / Emergency situation Imparted training - SOP, Communication, O&M co-ordination & external agency management Provided Permit to work (PTW) training - O&M employees & Contractors - for safe & reliable work culture Imparted theoretical & practical training to Operation employees - ATS, CAD, PIDS-PAS, BMS, SAP, CCTV  Imparted Rolling Stock Simulator training Provided Station related system training, safety critical training (rescue & evacuation) & customer service training Managed training records of Operation Direction as per ISO 9001 (QMS) & 18001 (OHSAS) Show less PROJECT (Pre-COD) Coordinated interface meeting between Client, O&M Operator & OEMs for safe T&C practices & project deadline compliance Reviewed OEM Design Documents for compliance of Client & Regulatory requirement Provided OHSAS compliant operator friendly technical inputs in OCC system installation Executed design gap analysis & proposed system improvement suggestions to Client Reviewed OEM’s technical resources required to achieve Client defined O&M KPI target Supervised OCC system integration, T&C and SAT on behalf of Client Monitored OCC operation, ETR & Drill during final handover of OCC systems from Client to O&M Operator Conducted feasibility study of system performance specifications Reviewed operational processes for best-in-class User-System interfacing & safe operational practicesOPERATION- Supervised, monitored, controlled overall operation of OCC through ATS, SCADA, CAD, PIDS-PAS, CCTV, BMS and ACS OCC, Station & Traffic Operation strategy, Safety & Recovery documentation SOP for Normal & Degraded situation Integrated Emergency SOPs for OCC, Traffic & Station division Technical input for Rule Book, Work Instructions of O&M direction of Mumbai Metro Line-1 Key Performance Indicator (KPI) of Operation Direction  HIRA Matrix for Testing & Commissioning phase, Pre-COD phase & Post-COD phase SAP Data Management and O&M report generation Prepared “Management Plan” on OCC, Traffic, Station & Disaster Managed Yearly Performance Review & Appraisal of subordinate OCC employees Recorded & reported daily/weekly/month deliverable from OCC on different parameters like Train punctuality, Train delivery, Fleet utilization, Train KM, Customer satisfaction etc. Operational Investigation, report, recommendation & follow-up activities Safety, QMS & OHSAS Audit O&M budgeting of OCC Managed overall performance of OCC as per KPI, Client requirement, O&M & Concession agreement Recruitment of Operation employees Show less

  • Sr. Manager Training- Operation Direction

    Apr 2016 - Feb 2018

  • Training Manager-Operation Control Center / OCC Chief Controller

    Mar 2011 - Mar 2016
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  RKH Qitarat

  Mar 2018 - Apr 2019

  ICC Duty Manager

  Faced & conquered challenges of project document review, O&M process identification & documentation, training organisation, T&C interaction & project to O&M responsibility transition for all round establishment of Integrated Control Centre for Doha Metro Project in strict time schedule. Participate in the Testing & Commissioning of ATS, COM, SCADA, TVS, PSD systems Participate in the System Integration & System Demonstration Preparation of O&M Service Plan, Contingency & Service Recovery Plan, Safety Communication Plan, Emergency Plan Preparation operation SOPs Provide ICC specific training to Line Supervisors & Line Controllers Preparation of training documentation for successful competency of ICC staffs Preparation of test cases & execution of drills Adherence to Company Safety Policy & Safety Management System All round activities for project readiness Show less

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  FLOW Consortium

  Jun 2019 - Sept 2022

  OCC Duty Manager

  Accomplished responsibilities- Participation in inter divisional & directional review meeting on system review & administrative issues Coordination for client meeting, audit meeting, system integration review & recommendations O&M documents review, preparation of technical work Instructions O&M training organization & delivery Preparing OCC specific operation plans, work instructions & training modules Recruitment of OCC Controllers & team management System Integration & Site Acceptance test Training delivery on all technical subjects of operations as Key Instructor Show less

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  Triple A Career

  Dec 2022 - Mar 2024

  Founder Triple A Career

  Career counseling for juniors to get them ready for next generation professional challenges with focus on national & international railway projects & other relevant fields. Triple A Career takes care of individual pixels of total decision making process of career selection based on scientific theory of - Performance Strength Weakness Grit: Passion & Perseverance Mental acceptance Logical sense Reasoning power Analytical mind Psychological bent of mind Conversational ability Stress handling capacity Compatibility of Vertical & Lateral thinking Creativity Emotional courage Financial flexibility Most importantly, your definition of Happiness in life https://www.linkedin.com/in/triple-a-career-362825259 Show less

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  FLOW Consortium

  Mar 2024 - now

  OCC Duty Manager