Luisa Poli

Experience

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  CEA CAPA Education Abroad

  Sept 2017 - Dec 2017

  Student Services Assistant - Intern

  - Student services and front desk; assisted American students during their stay in Florence with practical issues and orientation.- Housing: check-in and apartment checks.- Accompanied students during day trips.- Italian Language tutoring.- Run errands on director's behalf.

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  Preply

  Mar 2021 - Sept 2021

  Italian Language Teacher

  - Held Italian language classes online: individual lessons.- Interacted with people of different ages and diverse backgrounds from Europe, Latin America, and the U.S.A.- Grammar lessons and conversation.

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  Istituto Il David - Scuola di lingua italiana - Firenze

  May 2021 - Sept 2021

  Italian Language Teacher

  - Held Italian language classes: individual lessons and small groups.- Interacted with people of different ages and diverse backgrounds from Europe.- Grammar lessons, listening comprehension, and conversation.

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  Istituto Lorenzo de'​ Medici

  Feb 2022 - May 2022

  Italian Language Teacher

  - Held Italian language classes for groups of 15/20 American students.- Prepared and corrected exams for the Institute’s Italian Department.- Collaborated with the Learning Support Services.

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  CEA CAPA Education Abroad

  May 2022 - Dec 2023

  Program Assistant

  - Student services and front desk- Assisted with program development: managed program budgets and deadlines, and made reservations. - Served as an on-site point of contact on assigned programs. Supported faculty on adjustments and logistical issues. - Organized and booked cultural activities, visits, day trips, and overnight excursions. Led groups of 10-100 students during trips in Tuscany and Italy to coordinate and provide support. - Prepared informative materials and itineraries on visits, cultural activities, and excursions.- Housing: reserched new housing possibilities; made housing assignments; handled apartment checks and maintenance in collaboration with the local agency.- Provided general support to the program staff and director: administrative tasks, budgeting, errands, and emails for communications and events.- Greeted students and professors on arrival day and conducted orientation sessions.- Health and Safety: served on a phone rotation as an emergency point of contact. Accompanied students to visits, hospitals, and emergency rooms for support and translation. Show less

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  Relais Villa Olmo

  Mar 2024 - May 2024

  Receptionist

  - Welcomed Italian and foreign guests; managed check-in and check-out.- Assisted clients with information and problem resolution; explained services offered within the establishment and outlined local attractions. - Promoted and organized experiences and cultural activities in collaboration with local entities.- Handled front desk operations: phone calls, emails, bookings, and payments.- Collaborated with staff from other departments to ensure quality standards and excellent experiences. Show less