Dinesh Nair

Experience

• 

  WNS Global Services Pvt Ltd

  Sept 2001 - Jan 2010

  Quality Assurance Leader

  ★ Ensured that the team is maintaining the service level agreements with respect to the process★ Analyzed the data regarding errors for various contracts in the team through ISO related tools★ Maintained departmental procedure and work instructions manual★ Managed the team members shift and allocated the tasks on a regular basis★ Organized ISO and process related training's to new joiners

• 

  Yash Travels

  Mar 2010 - Sept 2011

  Counter Staff

  ★ Resolved customer queries and managed booking reservations and issuing of airline tickets to customers

• 

  First Source Solutions

  Nov 2011 - Jul 2013

  Customer Service Executive

  ★ Managed the escalated issues in an efficient manner★ Administered the calls related to Australian Telecom Process★ Resolved the customer queries in the absence of team leader★ Examined the performance of team members and provided them a valuable feedback on a regular basis

• 

  Tech Mahindra Business Solutions Pvt Ltd

  Oct 2013 - Aug 2014

  Customer Relations Advisor

  ★ Administered the inbound calls activity of UK Telecom Process

• 

  Veldos

  Jan 2015 - Mar 2015

  Senior Associate

  ★ Supervised the inbound calls for American Express Credit cards

• 

  Tata Consultancy Services

  Mar 2015 - now

  ★ Responsible for monitoring the calls for Collectors in US for Citibank Process

  • Talent Acquisition Specialist

    Jan 2021 - now

  • Process Associate

    Mar 2015 - Dec 2022