Dinesh Nair

Dinesh Nair

Quality Assurance Leader

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location of Dinesh NairMumbai, Maharashtra, India

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  • Timeline

  • About me

    HR Recruiter at TCS

  • Education

    • Mumbai University Mumbai

      1998 - 2001
      Bachelor of Commerce (B.Com.)
  • Experience

    • WNS Global Services Pvt Ltd

      Sept 2001 - Jan 2010
      Quality Assurance Leader

      ★ Ensured that the team is maintaining the service level agreements with respect to the process★ Analyzed the data regarding errors for various contracts in the team through ISO related tools★ Maintained departmental procedure and work instructions manual★ Managed the team members shift and allocated the tasks on a regular basis★ Organized ISO and process related training's to new joiners

    • Yash Travels

      Mar 2010 - Sept 2011
      Counter Staff

      ★ Resolved customer queries and managed booking reservations and issuing of airline tickets to customers

    • First Source Solutions

      Nov 2011 - Jul 2013
      Customer Service Executive

      ★ Managed the escalated issues in an efficient manner★ Administered the calls related to Australian Telecom Process★ Resolved the customer queries in the absence of team leader★ Examined the performance of team members and provided them a valuable feedback on a regular basis

    • Tech Mahindra Business Solutions Pvt Ltd

      Oct 2013 - Aug 2014
      Customer Relations Advisor

      ★ Administered the inbound calls activity of UK Telecom Process

    • Veldos

      Jan 2015 - Mar 2015
      Senior Associate

      ★ Supervised the inbound calls for American Express Credit cards

    • Tata Consultancy Services

      Mar 2015 - now

      ★ Responsible for monitoring the calls for Collectors in US for Citibank Process

      • Talent Acquisition Specialist

        Jan 2021 - now
      • Process Associate

        Mar 2015 - Dec 2022
  • Licenses & Certifications

    • Diploma in International Airlines Hotel and Travel Management from Melange Institute of Management

  • Honors & Awards

    • Awarded to Dinesh Nair
      Best Brainwave award -
    • Awarded to Dinesh Nair
      Best Leader award -
    • Awarded to Dinesh Nair
      Extra Mile Achiever award -