Patsy Gellibrand AMIEx

Experience

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  Capita

  Sept 2010 - Nov 2012

  Accounts Administrator

  • Management of a small team, monitoring workload and training new members on all systems All customer services enquiries via phone and email • Ledger handling and reconciliations • Liaising with other departments • Quality checking and fault finding of accounts and ledgers • Authorising and processing refunds • Completing all work within SLA deadlines

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  Charles Taylor Assistance

  Apr 2013 - Aug 2013

  Financial Assistant

  • General accounts tasks, ledger reconciliations, reimbursements and processing payments and refunds • Management of the Administration Team; prioritising workload to fit weekly and monthly deadlines • Correspondence with patients with their claim progress and enquiries • Other admin duties, such as stationary orders

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  Blackrock Advertising

  Aug 2013 - Dec 2013

  Operations Manager

  Managed operations in Portsmouth and Leeds offices including management reports on resource, budgeting and sales data. Handled all recruitment, finance and budgeting, such as but not limited to: invoice handling, time sheets and payroll.

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  Ferryspeed

  Jan 2014 - Oct 2015

  Shipping Operative

  • Processing incoming and outgoing cargo to the Channel Islands, using the in‐house system • Creating shipping manifests for customs and readying documentation within a strict deadline • Working alongside our export control and customs to declare goods for transhipment with relevant declarations • Liaising with customers and other departments for timely shipments and payment • Quality checking all export and documentation for discrepancies • Taking on the role of Office Representative working beside health and safety, HR and upper management to raise issues and handle disciplinarians confidently (approximately 100 staff) Show less

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  SGN

  Oct 2015 - Dec 2015

  Engineer Co-Ordinator

  • Resource and Management of all engineers in multiple depots within the Scotland Region • Dispatching relevantly trained engineers to emergency situations • Handling all customer calls, including crisis situations in a calming and polite manner • Submitting of all paperwork, such as newly fitted meter forms • Booking and resourcing appointments by urgency of situation in a logical manner • Meeting SLA requirements and tight deadlines

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  Surrey Satellite Technology Ltd (SSTL)

  Jan 2016 - Aug 2017

  • Documentation and Configuration control for all aspects of incoming and outgoing documentation • Work closely with our Compliance department, I have an understanding of ITAR/EAR and UK listed control • Being a centre‐point of the project for information and support as required • Project meeting facilitation as well as diary management and travel arrangements • Providing a professional interface with the customer • Maintaining all levels of Trackers and Action Lists • Chasing and updating weekly and monthly reports. • Liaising and helping other areas of the business and departments • Running various management weekly meetings • Working to produce a companywide document control process and working as part of the development and intregation team for a new documentation system. Show less • Delivering SSTL projects within Product Assurance Requirements • Creation and chasing of Request for Deviation/Waiver/Approval by management • Preparing minute of meetings and documentation ahead of supplier meetings• Preparing for monthly and milestone Customer facing meetings • Liaising and chasing other departments for input • Support to the Product Assurance Team and Head of Product Assurance • Reporting and updating progress status reports to Product Assurance Team and Project Management• Reading through contractual requirements and preparing additional and relevant documents Show less

  • Project Assistant

    Aug 2016 - Aug 2017

  • Junior Product Assurance Engineer

    Jan 2016 - Aug 2016
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  Airbus Defence and Space

  Aug 2018 - Dec 2020

  • Implemented time-saving measures across departments by optimising processes, procedures and new systems (developed, integrated, and trained such as Jira) resulting in improved efficiency, project cost saving and timely project completion, bolstering overall business productivity.• Managed department and project budgets, resource and risk management.• Created and presented management reports and dashboards.• Directed all phases of configuration and document management, trackers and distribution lists. Show less • Working with Project Managers and engineers with export rating • Management of Licenses and requirements in good time and to a high quality allow export of goods • Working together with other departments for the exportation of various goods within the company and to locations around the world • Running internal training programs for Document Export Control • Maintaining reports for up to date product lists and their ratings • Creating monthly and quarterly reports of all exports and ratings for Senior Management Show less

  • Telecoms Project Administrator Team Leader

    Jan 2018 - Dec 2020

  • Export Control Manager

    Aug 2018 - Aug 2018
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  The Institute of Export & International Trade

  Dec 2020 - now

  • Fronted bid planning, enhancing educational and operational support services.• Assessed and produced bid proposals and documents, aligning capabilities with client requirements, ensuring compliance.• Championed collaboration tools and best practices for streamlined processes.• Conducted ongoing departmental process analysis for efficiency improvements.• Developed and implemented Resource Management tool (Monday.com) structures, boosting organisational and department productivity.• Headed Standard Operating Procedures team within department.• Created managerial reports and dashboards for Leadership, including resource, budget and risk/gap analysis.• Fostered a culture of innovation and continuous improvement within the Academy. Show less

  • Academy Business Specialist

    May 2023 - now

  • Academy Executive Assistant (Secondment)

    Sept 2022 - May 2023

  • Customs Declaration Specialist

    Dec 2020 - Sept 2022