Eduardo Castillo

Experience

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  UC Irvine Health Chao Family Comprehensive Cancer Center

  Dec 2012 - Feb 2014

  Research Assistant

  • Supported faculty with research projects by creating chemical solutions and providing assistance where needed • Autoclaved and sanitized flasks, pipettes, beakers and cylinders• Ensured cleanliness by disinfecting work benches, floors, and work equipment

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  Yogurtland

  Dec 2012 - Jul 2014

  Assistant Manager

  •Managed 10 employees, internal operations, and promotional events.• Scheduled Associates shifts effectively and efficiently and coordinated andcommunicated assignments throughout shift.• Maintained adequate inventory levels and ensured that the building,machines and store operating equipment were running properly.• Trained new employees, conducted interviews, and organized staff meetings.Guaranteed accuracy of the deposit safe by counting the tills every night anddelivering deposits to bank.• Ensured customer satisfaction by greeting the customers and delivering‘outstanding service. Show less

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  Universal Protection Svc

  Aug 2014 - Dec 2014

  Security Officer

  • Secured premises and personnel by patrolling property, monitoringsurveillance equipment, inspecting buildings, equipment, and access points.Prevented losses and damage by reporting irregularities, informing violatorsof policy and procedures, and contacted police if necessary.• Completed reports by recording observations, information, occurrences,surveillance activities, and interviewing witnesses.• Maintained organization's stability and reputation by complying with legalrequirements.• Ensured operation of equipment by completing preventive maintenancerequirements, following manufacturer's instructions, and calling for repairs ifneeded. Show less

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  Ocean View Apartments

  Jun 2015 - Jul 2015

  Security Guard

  • Temporary position• Ensured the safety of two connecting apartment buildings that each separately contained 17 floors• Investigated disturbances and wrote reports of daily activities and irregularities such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences• Communicated with supervisors, co-workers, and subordinates about daily reports • Identified the educational needs of others, developed formal educational training and taught the newcomers Show less

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  Tabella s.r.o.

  Oct 2016 - Sept 2021

  Account Manager / Team Lead

  -Manage a portfolio of 250 clients in the Australian market while leading a team of accountmanagers, providing coaching, training, and resolving workplace conflicts. - Maintain daily client communication through email, phone and chat to ensure satisfactionand address any issues promptly. - Foster strong, trust-based relationships with clients, contributing to weekly revenue growthof $400,000-$550,000 through effective customer relationship management. - Collaborate on upsell strategies and incentives, while offering personalized gestures toencourage continued business. - Conduct weekly meetings with the Australian team to review client portfolios, analyzeperformance data, and identify trends or issues for improvement. - Manage Australian, American, and European clients simultaneously, overseeingcommunications via chat, email, and inbound calls across 28 online gaming brands. - Drive performance by motivating account managers to meet daily KPIs, including inboundand outbound calls and email response targets. - Partner with cross-functional teams (Marketing, Affiliates, Fraud) to provide feedback onfraudulent cases, suggest promotions, and review new or churned client data for follow-upactions Show less

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  ExxonMobil

  Jan 2021 - Oct 2022

  Contract Lead

  - Negotiate contract pricing and terms & conditions directly with suppliers while working with internal stakeholders, seeking lowest total system costs and appropriate mitigation of supply and legal risk- Execute PtP processes in full compliance with Sourcing & Acquisition Handbook and CIMS catalogs-Maintain agreement portfolio: scope updates, pricing, Exhibits, amendments-Develop and maintain internal and external relationships to meet business line expectations- Implement category strategic guidance and shares portfolio specific market intelligence to Category Networks Show less

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  Deutsche Börse

  Feb 2023 - now

  Analyst

  - Overseeing and maintaining the communication networks that connecttraders, clients, and other market participants to Deutsche Börse's tradingplatforms and services. - Ensuring high availability, low latency, and robust performance of thesenetworks. - Acting as a technical liaison to bridge between Deutsche Börse’s internaltechnical teams (e.g., network engineers, IT support, client facing teams) andexternal clients or partners to ensure proper connectivity solutions are inplace. - Communicating technical requirements and resolving anyconnectivity-related challenges. - Implementing strategies to optimize network traffic and minimizedisruptions, ensuring the highest level of service reliability. - Maintaining accurate documentation of network configurations, incidents, and troubleshooting steps. - Ensuring that all connectivity solutions meet Deutsche Börse’s securitystandards and regulatory requirement Show less