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Patrick Mac Donell

Patrick Mac Donell

Department of Public Works Seasonal

Followers of Patrick Mac Donell594 followers
location of Patrick Mac DonellClermont, Florida, United States

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  • Timeline

  • About me

    Hospitality Manager | Housekeeping | Custodial | Staffing & Workload | Driven to provide Highest Quality Customer Satisfaction

  • Education

    • Detroit Catholic Central High School

      2006 - 2010

      Activities and Societies: Football Team, Lacrosse Team, Student Activities, Senior Class Treasurer.

    • Grand Valley State University

      2010 - 2014
      Bachelor of Science (BS) Hospitality and Toursim Management

      Activities and Societies: Men's Lacrosse Club

  • Experience

    • Plymouth Township

      May 2010 - Aug 2010
      Department of Public Works Seasonal

    • Plymouth Township

      May 2011 - Aug 2011
      Park Ranger Seasonal

    • Plymouth Township

      May 2012 - Aug 2012
      Park Ranger Seasonal

    • John Ball Zoo

      Apr 2013 - Sept 2013
      Guest Experience Facilitator

      Working on Zip line, High Ropes, Camel Rides, Sting Ray Touch, Budgie Cage and Funicular Rides

    • CityFlatsHotel

      Jun 2014 - Nov 2014
      Front Desk Agent

      I represent the hotel in a professional and friendly manner to every guest.I am responsible for responding to telephone and email inquiries regarding the hotel as well as transferring calls to a variety of departments.I am responsible for taking care of all arriving and departing guests while handling both credit and cash payments. I take care of all guest concerns and needs.I also am responsible for making specialty drinks at our CityBru coffee shop.

    • The Walt Disney Company

      Jan 2015 - now

      • Participated in the 2015 WDW College Program as a Safari Tour Guide for the Kilimanjaro Safaris attraction in Disney's Animal Kingdom • Provided an immersive Safari experience that Guests could enjoy while maintaining the standards set forth by the operations team, allowing for the attraction to run optimally and maximize the number of Guests carried

      • Project Manager, Operations Systems Integration

        Oct 2024 - now

      • Guest Experience Manager - Housekeeping/ Custodial

        Mar 2018 - Nov 2024

      • Custodial Host

        Dec 2015 - Mar 2018

      • Operations Host

        Jan 2015 - Dec 2015

  • Licenses & Certifications

    • Hospitality & Tourism Management

      Florida Atlantic University
      Apr 2020

    • Post-Crisis Hospitality Management

      University of South Florida Muma College of Business
      Dec 2020

  • Honors & Awards

    • Awarded to Patrick Mac Donell
      Quarterly Award EPCOT Future World Custodial 2016 Second Quarter Award Winner
    • Awarded to Patrick Mac Donell
      Employee of the year Kilimanjaro Safaris Nov 2015 Kilimanjaro Safaris Driver of the year.