Christopher Rusnak

Experience

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  Pier 1

  Jan 1998 - Jan 2002

  Assistant Manager

  Responsibilities included day-to-day shift management, training, addressing and resolving customer service issues, scheduling, inventory management, receiving and processing of shipment, cash management and reconciliations of funds, planning and executing monthly floor plans based on loose corporate guidelines. Responsible for reinforcing product knowledge and extended training throughout store associates' tenure of employment. Responsible for interviewing employment candidates and providing training throughout store management. Responsible for planning and executing monthly store meeting and addressing external and internal customer issues that came to store management's attention. Recognized as 2001 Store Sales Associate of the Year. Show less

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  RH

  Jan 2002 - Jan 2003

  Sales Lead

  Responsibilities included day-to-day shift management, training, addressing and resolving customer service issues, inventory and shipment management, floor management, cash management and reconciliation of funds, and planning and execution of quarterly store floor plans according to corporate-determined guidelines. Participated in bi-quarterly management training workshops. Assisted in payroll, staff, product, inventory and holiday transition planning. Responsible for interviewing employment candidates and providing feedback to store management. Developed and executed ideas and strategies in order to streamline and expedite day-to-day processes of the store. Show less

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  Speedy Title & Appraisal Review Services LLC

  Jan 2003 - Jan 2005

  Supporting inbound phone calls and/or emails from processors, sales consultants or account managers regarding flood, credit, title, and appraisal questions. Work with processors and sales consultants to help answer any questions issues related to STARS. Responsible for research of all incoming requests using various systems. Responsible to determine resolutions and timeframes. Responsible for forwarding unresolved issues to the appropriate department and ensuring that the issue is rectified. Effectively monitored and ensure all calls and email requests were fulfilled. All requests were tracked and entered into a database for tracking purposes. Show less Responsible for daily follow up on appraisals, final inspections and addenda. Tracked and managed appraisal orders to ensure they were received on or before due date. Worked closely with processors to resolve customer issues regarding appraisal orders and receipts. Documented status with processor. Answered telephone calls received from customers, appraisers and suppliers. Developed working knowledge of CASH, Galaxy 5, EDM, and other related programs in order to perform daily work functions and projects. Show less

  • Helpdesk Analyst

    Jan 2004 - Jan 2005

  • Appraisal Coordinator

    Jan 2003 - Jan 2004
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  Danzeisen & Quigley

  Jan 2004 - Jan 2012

  Sales Representative
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  PHH Mortgage

  Jan 2005 - Jan 2010

  Worked exclusively with a high net worth/high profile client base. Worked directly with clients as well as financial advisors, agents, personal attorneys and business managers. Responsible for guiding clients, and real estate agents through the mortgage process from registration through closing. Responsible for all communication on both purchases and refinance transactions. Consistently managed a pipeline of 70+ loans. Communicated through inbound call center and via email. Worked with customer to obtain necessary documentation as required by FNMA, FMLC and private label investor guidelines. Responsibilities include self-management skills and the ability to effectively work with third-party companies (title companies, appraisal offices, insurance agencies, etc.) to obtain documentation required for loan approval. Adhered to strict guidelines regarding rate lock expiration, customer service recommendation, loan conversion, and task completion. Show less Responsible for guiding clients, and real estate agents through the mortgage process from registration through closing. Responsible for all communication on both purchases and refinance transactions. Consistently managed a pipeline of 70+ loans. Communicated through inbound call center and via email. Worked with customer to obtain necessary documentation as required by FNMA, FMLC and private label investor guidelines. Responsibilities include self-management skills and the ability to effectively work with third-party companies (title companies, appraisal offices, insurance agencies, etc.) to obtain documentation required for loan approval. Adhered to strict guidelines regarding rate lock expiration, customer service recommendation, loan conversion, and task completion. Show less

  • Mortgage Loan Processor

    Jan 2009 - Jan 2010

  • PTC Analyst

    Jan 2008 - Jan 2009

  • Mortgage Loan Processor

    Jan 2005 - Jan 2008
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  PHH Home Loans, LLC

  Jan 2010 - Dec 2017

  Mortgage Underwriter

  Review credit, income, asset, title and insurance documentation to ensure that loans are compliant with company policies along with FNMA, FMLC and private investor guidelines. Consistently managed a pipeline of up to 120 loans. Worked on conforming, conforming-plus, MI, client-invested and jumbo loans. Responsibilities require organization and self-management skills and the ability to effectively work across multiple departments and management teams. Complete loan assignments, reporting, pipeline management and escalation reviews. Complete denial and counteroffer reviews and make recommendations on alternative loan structuring. Spent 5 months (6/2013-11/2013) in Amherst, NY assisting in the on-boarding of HSBC as a private-label client. Responsibilities included, but were not limited to, team and individual coaching, instructing policy/procedures, second reviews, escalations and systems support. Member of the PHH Underwriting Credit Advisory Council from October 2014 to May 2015. Show less

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  Guaranteed Rate Affinity

  Dec 2017 - Oct 2018

  Mortgage Underwriter
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  M&T Bank

  Mar 2019 - Jan 2020

  Loss Mitigation Underwriter
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  Premium Mortgage Corporation

  Jan 2020 - now

  Underwriter

  Review credit, income, asset, title and insurance documentation to ensure that loans are compliant with company policies along with HUD, FNMA, FMLC, non-QM, and private investor guidelines. Consistently managed a pipeline of up to 90 loans. Worked on HUD, conforming, conforming-plus, MI, client-invested, non-QM, and jumbo loans.