Michelle Loyden

Michelle Loyden

Administrative/Field Officer

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location of Michelle LoydenGreater Sydney Area

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  • Timeline

  • About me

    Customer Service Professional

  • Education

    • TAFE NSW Higher Education

      2010 - 2012
      Diploma-Hospitality Hospitality Administration/Management Credit
  • Experience

    • Foothills Vineyard Church/Salvation Army

      Apr 2007 - Mar 2010
      Administrative/Field Officer

      Administration and Field Officer responsibilities - for 'Work for the Dole Program'-Participant Inductions - talk to clients and assist them with a program-Field Visits to hosts and clients-Research and Sourcing of new hosts for program-All Administrative and related duties to do with the program

    • Golden Chain Motel

      May 2013 - Dec 2014
      Hospitality-Motel (Cafe/Restaurant/Kitchen/Housekeeping)

      Providing Hospitality and Guest Service in all areas of Motel-Waiting on tables (taking guest orders and serving food)-Barista (preparation of coffees and beverages)-Food Preparation-Maintaining and upkeep of restaurant-Open & Close cafe/restaurant-Use of Cash Register & Eftpos machine-Set-up and service for Groups and Functions-Motel Reception, reservations, checking guests in/out, answering phones-Housekeeping

    • TLH Recruitment

      Oct 2015 - May 2022
      Hospitality/Customer Service-Casual

      Position: Casual Hospitality-Bar & Food Service-(at Large Events)Duties: Providing superior customer service/FOH Hospitality, in Food & Bev at ANZ stadium.Responsibilities: Superior Customer Service in Food/Barista and Bar (incl. beer, wine & spirits) Cashier, Closing /Cashing up. Events include: Concerts, Grand Final, State of Origin and Special events

    • Hamiltons Hospitaltiy

      Sept 2016 - May 2022
      Hospitality/Customer Service Professional

      Position: Hospitality-Bar Service (at Large Events)Responsibilities: FOH Hospitality and superior customer service: Serving in Bar and CashierEvents include: Octoberfest, Defqon1 (music event), Bledisloe Cup

    • Delaware North

      Oct 2016 - Mar 2021
      Hospitality/Customer Service Professional

      (i) Position: Casual Hospitality-Bar Food Service Team LeaderDuties: Bartending, Preparation/Set-up, organisation and supervision of staff, assisting where needed in all areas, cash management, stock control and Closing up. All FOH hospitality, and provide superior customer service in a Food & Beverage environment.(ii) Position: Casual Hospitality-Bar & Food Service (at Large Events)Duties: Providing superior customer service and FOH Hospitality in all Food & Bev outlets, across the SCG and Allianz Stadium. (incl. Members stands)Responsibilities: Providing superior customer service in Food & Preparation/Barista, Bar (incl. beer, wine & spirits) Cashier, Closing /Cashing upEvents include: Rugby League, AFL, Rugby Union, Cricket & Soccer matches and concerts Show less

    • St Marys Diggers & Band Club

      Mar 2020 - now
      Casual-Hospitality

      Position: Customer Service and Hospitality (Functions and Events)-Food & BeverageDuties: Setting up for Functions/Events-Food & Drink Service, Clean-up & Pack-down

  • Licenses & Certifications

    • Diploma Hospitality

      TAFE
      Aug 2012
    • RCG (NSW)

      CBD College-Sydney
      Sept 2017
    • RSA (NSW)

      CBD College-Sydney
      Jun 2016
    • Customer Service: Serving Customers Through Chat and Text

      LinkedIn
      Jul 2021
      View certificate certificate
    • Certificate II Canteen Operations

      TAFE NSW
      Mar 2016
    • Customer Service: Working in a Customer Contact Center

      LinkedIn
      Jan 2023
      View certificate certificate
    • Phone-Based Customer Service

      LinkedIn
      Jan 2023
      View certificate certificate
    • Serving Customers Using Social Media

      LinkedIn
      Jan 2023
      View certificate certificate
    • Certificate II Tourism

      Australian College QED
      Dec 2009
    • Communicating with Emotional Intelligence

      LinkedIn
      Jan 2023
      View certificate certificate
  • Volunteer Experience

    • Supervisory Assistant

      Issued by Sydney Harbour Federation Trust on Nov 2010
      Sydney Harbour Federation TrustAssociated with Michelle Loyden
    • Gallery Assistant - Hawkesbury Regional Art Gallery

      Issued by Hawkesbury City Council on Jun 2008
      Hawkesbury City CouncilAssociated with Michelle Loyden
    • Visitor and Tourism Information

      Issued by Hawkesbury City Council on Jul 2009
      Hawkesbury City CouncilAssociated with Michelle Loyden