Nilendra Perera

Experience

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  Harvey Norman

  Oct 2012 - Sept 2013

  Customer Service and Sales

  • Provide service to the customers while managing work tasks around their needs.• Going above and beyond to provide exceptional customer focused problem solving.• Resolving customer complaints and making quick decisions to ensure happy customers and timely accurate services.• Tag faulty products and liaise with service agents & suppliers and keeping the service database up to date.• Assisting with the department's admin duties including processing credit and debit invoices, claims, reconciliations, completing required finance paperwork following company procedures. Show less

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  Bellagio Colombo

  Oct 2015 - Dec 2016

  Guest Relations Executive

  • Ensure compliance to the organization’s guidelines and regulations when carrying out work duties.• Assist with execution of Special Events and Promotions.• Provide excellent, efficient and professional service to casino guests and assist them with their needs and requests.• Assist guests with their trip arrangements and ensure prompt and close follow-up (e.g., hotel arrangements, transportation arrangements, dining arrangements, etc.). • Co-ordination of all aspects of the partner hotel operations to ensure that the services delivered to guests and internal customers exceeding expectations.• Provide personalized service and establish close rapport with assigned patrons.• Work closely with the Housekeeping, Reservations, Maintenance and Food and Beverage teams to ensure that the gaming rooms are properly prepared for arriving guests. • Maintain a feedback log, following up on guest complaints or concerns as they occur and ensuring closure with a positive outcome.• Provide personal and telephone reception facilities including handling enquiries, screening of telephone calls and providing accurate information to enquirers. • Manage the payment process for all reservations ensuring accuracy and efficiency. • Effectively delegate tasks to the team and follow up accordingly.• Ensure all guest accounts are accurately processed in a timely manner. Show less

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  Qwest Destinations

  Jul 2017 - Dec 2020

  Tour Executive

  • Offer professional advice and suggestions to ensure customer's expectations are not only met but exceeded.• Undertake detailed sessions to customize travel, accommodation and services such as sightseeing arrangements to create holiday packages to suit client’s needs.• Recommend additional add-ons and tour experiences to enhance the customers experience on tour.• Offer pro-active and relevant airfares and itineraries whilst ensuring the customer is made aware of special airfares where applicable.• Ensure tickets, itineraries and documentation are issued correctly and delivered to the customer on time.• Assist passengers/customers with visa applications and visa processing by liaising with Government Departments, outside Agencies and clients in a professional, timely and courteous manner. • Make all reservations in accordance with the company travel policy, ensuring guidelines are met.• Maintain an active account management process using emails, phone calls, face-to-face meetings and zoom meetings where appropriate.• Maintain/update database with client details and their travel information. • Resolve complaints and booking issues as they arise to get a satisfactory result for customers.• Guide/lead passengers on outbound tours (Europe/Middle East/Asia). Show less

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  AGM Diesel Engineering Company

  Feb 2021 - May 2022

  Client Communication Executive

  • Manage a broad range of customer queries and requests through various channels, providing a professional and helpful service and effective customer communication.• Act as first point of contact for customer complaints and resolve these through listening and transferring to the appropriate department or escalate to senior management where required.• Investigate and resolve customer enquiries according to established policies and procedures, work instructions and guidelines, in a timely manner. • Exercise judgement to suggest improvements to customer service delivery processes and tools and support corporate change initiatives.• Work collaboratively as an effective team member to achieve key team and individual performance targets, supporting and participating in team activities and assisting to meet team objectives.• Provide guidance and support to new employees where required via face to face and/or through documentation.• Prepare, collate, process, verify and record data relating to clients, budgets, and other matters. • Process orders and creditor’s accounts, issue receipts and record expenditure related to budget requisites.• Operate and maintain computerised information and record systems including a client database. Show less

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  The Burgr Factory

  Nov 2022 - Jan 2023

  Manager

  • Ensuring incoming staff complies with company policies. • Keeping customers happy and handling complaints. • Keeping track of employees’ hours.• Supervising daily shift operations. • Controlling operational costs and identifying ways to cut waste. • Interacting with guests to get feedback on product quality and service levels. • Ensuring all end of day cash outs are correctly completed. • Providing exceptional customer service.

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  Neuron UAE

  Feb 2023 - now

  Customer Care Officer - Cigna Middle East